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Aegis Help Desk VS UserEcho

Compare Aegis Help Desk VS UserEcho and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Aegis Help Desk logo Aegis Help Desk

Affordable and configurable Service Desk and Help Desk solutions. Free trial available.

UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
  • Aegis Help Desk Landing page
    Landing page //
    2019-11-13
  • UserEcho Landing page
    Landing page //
    2021-10-22

Aegis Help Desk videos

No Aegis Help Desk videos yet. You could help us improve this page by suggesting one.

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UserEcho videos

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UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

Category Popularity

0-100% (relative to Aegis Help Desk and UserEcho)

Aegis Help Desk

UserEcho

Customer Support
5 5%
Customer Support
95% 95
Help Desk
4 4%
Help Desk
96% 96
Help Desk And Ticketing
6 6%
Help Desk And Ticketing
94% 94
Customer Service
7 7%
Customer Service
93% 93

User comments

Share your experience with using Aegis Help Desk and UserEcho. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Aegis Help Desk and UserEcho

Aegis Help Desk Reviews

We have no reviews of Aegis Help Desk yet.
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UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

Social recommendations and mentions

Based on our record, UserEcho seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Aegis Help Desk mentions (0)

We have not tracked any mentions of Aegis Help Desk yet. Tracking of Aegis Help Desk recommendations started around Mar 2021.

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: 12 months ago

What are some alternatives?

When comparing Aegis Help Desk and UserEcho, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Front - multi-channel inbox service for collaborative teams

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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