Addigy VS Vision Helpdesk

Addigy

Website

addigy.com

Pricing URL

Official Addigy Pricing

$ Details

paid Free Trial

Platforms

-

Release Date

-

Categories

#Monitoring Tools #IT Management #RMM #MDM #Apple

Vision Helpdesk

Website

visionhelpdesk.com

Pricing URL

Official Vision Helpdesk Pricing

$ Details

freemium $8.0 / Monthly (Per Staff Billed Annually)

Platforms

Web Windows Android iOS Linux Cloud Browser

Release Date

2007 January

Categories

#Help Desk #Customer Support #Customer Service #Live Chat #Service Desk #ITSM #IT Helpdesk #Help Desk And Ticketing

Addigy features and specs

• Cloud-based: So there’s no need to maintain your own infrastructure or servers
• Multi-tenant: To easily manage multiple organizations
• Automated Device Enrollment: For seamless onboarding of devices out-of-the-box
• macOS Agent: More than simply MDM, the Addigy macOS agent allows you to work with macOS devices as if you’re sitting at the keyboard
• Zero Touch Deployment: With Apple Business Manager and Apple School Manager integration
• Real-Time Device Management: Get real-time access to every device
• PPPC Profiles Distribution: Automatically generate the necessary PPPCs to deploy with the custom software you need to deliver
• OS Patch Management: Quickly review relevant updates and keep devices up-to-date
• Automated System Updates: Seamlessly rollout new OS across your fleet at a scheduled time
• Software Deployment: Deploy almost any software or settings to one or more managed devices at the same time
• Unlock Devices: Unlock devices remotely
• Automated Maintenance: Run regular maintenance tasks automatically on a predetermined schedule
• LiveDesktop: Create a secure, remote live session with a Mac without end-user interaction or approval
• Self Service: Allow end-users to install admin-approved applications, run pre-loaded scripts, request support, and get notifications for maintenance
• Identity Management: Access to Addigy and macOS devices for users with already familiar and secure identity provider credentials (supports Okta, Google, AzureAD, O365, and SAML based providers)
• Third-Party Patch Management: Keep commonly used third-party applications patched automatically
• Public Software Catalog : Access and deploy commonly used third-party applications with just a few clicks
• Remote Access: Immediately launch a remote control session with a managed device
• Remote Terminal: Launch terminal access with a single click with LiveTerminal
• Remote Monitoring: Monitor for anything that falls outside of your security standard
• Automated Remediation: Resolve monitoring issues automatically
• Group Policies: Create, configure, deploy and delete policies quickly and easily

Vision Helpdesk features and specs

• Incident Management: Yes
• Problem Management: Yes
• Change management: Yes
• Contractor Management: Yes
• Supplier Management: Yes
• Client Management: Yes
• Staff Management: Yes
• Automated workflow: Yes
• Task management: Yes
• Release Management: Yes
• Virtual Agent: Yes
• Live Chat: Yes
• Social Media Integrations: Yes
• Api and Integrations: Yes
• PINKVerify Certified: Yes
• SaaS & On-Premises: Yes
• Ticket Billing: Yes
• Knowledge Management: Yes
• Forums: Yes
• Customer portal: Yes
• Email Parsing: Yes
• Automation: Yes
• Workflow Management: Yes
• Round Robin: Yes

3-Minute Overview

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Vision Helpdesk: Customer Service Software

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