Accelo VS ManageEngine SupportCenter Plus

Accelo

Website

accelo.com

Pricing URL

Official Accelo Pricing

$ Details

paid Free Trial $24.0 / Monthly (Per User (Minimum 5 Users))

Platforms

Browser Android iOS Web Cloud

Categories

#Work Management #Professional Services Automation #Workflow Automation #Client Work Management #Quote-to-cash Software #Project Management #Task Management #CRM #Time Tracking

ManageEngine SupportCenter Plus

Website

manageengine.com

Pricing URL

-

$ Details

paid Free Trial $995.0 / Annually (10 technicians)

Platforms

Windows Linux Browser Android iOS

Categories

#Help Desk #Customer Support #Customer Service #Help Desk And Ticketing

Accelo features and specs

• Client & Contacts Database: Yes
• Microsoft 365 and Google Contact Synchronization: Yes
• Microsoft 365 and Google Calendar Synchronization: Yes
• Tasks & Checklists: Yes
• Task Boards: Yes
• Client Email Sync: Yes
• Client Activity Feed: Yes
• Smart Timesheets: Yes
• Web & Mobile Timers: Yes
• Files & Attachments: Yes
• Client Requests & Shared Inbox: Yes
• Client Asset Database: Yes
• Custom Fields & Tags: Yes
• Dynamic Resource Scheduling: Yes
• Scheduling & Workload Dashboard: Yes
• Profitability & Utilization Dashboards: Yes
• Resource Booking: Yes
• Rules & Triggers: Yes
• Activity Templates: Yes
• Work Templates: Yes
• Approvals: Yes
• Signoffs: Yes
• Client Portal: Yes
• Divisions: Yes
• Custom Statuses & Workflows: Yes
• Materials & Expenses: Yes
• Formulas & Calculated Fields: Yes
• iOS and Android Apps: Yes
• Branded Workspace: Yes
• Standard Security (Encryption): Yes
• Enhanced Security (2FA, SSO): Yes
• Community Support: Yes
• Email Support: Yes
• Chat & Phone Support: Yes
• Contractors: Yes
• Sales Opportunity Management: Yes
• Sales Tasks: Yes
• Sales Activity: Yes
• Custom Sale Fields & Dates: Yes
• Advanced Search, Filtering & Saved Lists: Yes
• Quotes Creation & Sending: Yes
• Interactive Gantt Chart Quoting: Yes
• Fixed, Variable & Mixed Quotes: Yes
• Defined & Role-based Billable Rates: Yes
• Real-time Value & Pipeline Tracking: Yes
• Sales Velocity & Time Spent Tracking: Yes
• Quote Templates: Yes
• Convert Quotes to Projects: Yes
• Resource Scheduling & Booking: Yes
• Sales Triggers & Notifications: Yes
• Custom Sale Statuses & Workflows: Yes
• Quote Materials: Yes
• Adaptive Project Management: Yes
• Project Milestones & Tasks: Yes
• Record Notes & Schedule Meetings: Yes
• Automated Project Time Logging: Yes
• Custom Project Fields and Dates: Yes
• Advanced Search, Filtering & Saved Lists: Yes
• Advanced Project Dependencies: Yes
• Dynamic Project Scheduling: Yes
• Interactive Gantt Chart Planning: Yes
• Fixed, Variable & Mixed Budgets: Yes
• Defined & Role-based Billable Rates: Yes
• Real-Time Budget & Timeline Tracking: Yes
• Forecast Budget, Profitability & Timeline: Yes
• Allocate Time & Value to Retainers: Yes
• Invoice Based on Budget or Progress: Yes
• Resource Scheduling & Booking: Yes
• Project Triggers & Notifications: Yes
• Project Plan Templates: Yes
• Project Time Approvals: Yes
• Project Client Signoffs: Yes
• Custom Project Statuses & Workflows: Yes
• Project Rate Cards: Yes
• Project Materials & Expenses: Yes
• Client Ticket Management: Yes
• Ticket Tasks: Yes
• Automated Ticket Time Logging: Yes
• Ticket Activity: Yes
• Custom Ticket Fields & Dates: Yes
• Advanced Search, Filtering & Saved Lists: Yes
• Custom Categories & Resolutions: Yes
• Fixed, Variable & Mixed Budgets: Yes
• Defined & Role-based Billable Rates: Yes
• Forecast Budget, Profitability & Timeline: Yes
• Ticket Age & Time Spent Tracking: Yes
• Allocate Time & Value to Retainers: Yes
• Invoice Based on Budget or Progress: Yes
• Resource Scheduling & Booking: Yes
• Tickets Triggers & Notifications: Yes
• Ticket Client Signoffs: Yes
• Custom Ticket Statuses & Workflows: Yes
• Ticket Materials & Expenses: Yes
• Client Retainer Management: Yes
• Recurring Tasks: Yes
• Record Notes & Schedule Meetings: Yes
• Automated Retainer Time Logging: Yes
• Custom Project Fields & Dates: Yes
• Advanced Search, Filtering & Saved Lists: Yes
• Smart Task Scheduling: Yes
• Fixed, Variable & Mixed Budgets: Yes
• Defined & Role-based Billable Rates: Yes
• Real-Time Budget Tracking: Yes
• Forecast Budget & Profitability: Yes
• Allocate Time & Value from Projects: Yes
• Allocate Time & Value from Tickets: Yes
• Invoice based on Budget or Progress: Yes
• Resource Scheduling & Booking: Yes
• Retainer Triggers & Notifications: Yes
• Retainer Time Approvals: Yes
• Custom Retainer Statuses & Workflows: Yes
• Multiple Retainer Templates: Yes
• Retainer Materials: Yes
• Automated Retainer Billing: Yes
• Create & Send Invoices: Yes
• Create & Send Purchases: Yes
• Invoice for Services: Yes
• Invoice with Work Logs: Yes
• Invoice Statements: Yes
• Invoice Payment Reminders: Yes
• Invoice Payments: Yes
• Purchase Payments: Yes
• Online Credit-Card Payments: Yes
• Xero integration: Yes
• QuickBooks Online Integration: Yes
• Bulk Client Invoicing: Yes
• Invoice Templates: Yes
• Purchase Templates: Yes
• Invoice for Materials and Expenses: Yes
• Customized Client Terms & Tax: Yes
• Invoices on Projects: Yes
• Purchases on Projects: Yes
• Invoices on Tickets: Yes
• Purchases on Tickets: Yes
• Invoices on Retainers: Yes
• Purchases on Retainers: Yes
• Client Work - Time & Value: Yes
• Client Profitability - Budget, Current & Forecast: Yes
• Client Revenue: Yes
• Client Assets: Yes
• Task Budget Analysis: Yes
• Task Overdue Report: Yes
• Team Member Performance Dashboard: Yes
• Billable Time and Value Analysis: Yes
• Missing Time: Yes
• Financials - Revenue Analysis: Yes
• Financials - Revenue Forecast: Yes
• Financials - Invoices & Receivables: Yes
• Financials - Time to Pay: Yes
• Financials - Purchases: Yes
• Financials - Materials: Yes
• Financials - Expenses: Yes
• Task on Projects, Tickets & Retainers: Yes
• Sales by Client: Yes
• Sales Pipeline: Yes
• Sales Activity: Yes
• Projects by Client: Yes
• Project Work in Progress: Yes
• Project Profitability: Yes
• Project Budgets and Deadlines: Yes
• Planned vs Actual: Yes
• Open Tickets & Requests: Yes
• Overdue Tickets: Yes
• Time to Respond & Resolve: Yes
• Retainers by Client: Yes
• Retainer Revenue Forecast: Yes
• Expiring Retainers: Yes

ManageEngine SupportCenter Plus features and specs

• Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
• Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
• Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
• Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
• Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
• Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
• Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
• Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

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