Software Alternatives, Accelerators & Startups
Register | Login

Abby Connect VS HelpScout

Compare Abby Connect VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Abby Connect logo Abby Connect

Abby Connect is the top-rated, US-based virtual receptionist team with elite training, custom call handling, free extended hours, and a 14-day free trial.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Abby Connect Landing page
    Landing page //
    2023-06-24

Do you want to work with a US-based firm that continually improves their features and services based on customer feedback and invests in elite training and genuine employee happiness that you can hear delivered on each and every call? Then, Abby Connect is the virtual receptionist for you.

Recently rated as the #1 Legal Answering Service, #1 Answering Service and #1 Virtual Receptionist Service, Abby Connect Virtual Receptionists take pride in being a leader in the customer service industry. Abby Connect was built by the Strum family, who today all still work within the company in different positions, which fosters a tight-knit family environment.

Abby is completely different from their competitors for several reasons including extensive and continuous training, over-the-top customer service and focus on customer happiness, and our dedication to giving to our employees and our local community. As a company, when it comes to our employees and clients we always support each other, celebrate everyone’s accomplishments, pick each other up during tough times, and listen to their wants and needs.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Abby Connect

Website
abby.com
Pricing URL
Official Abby Connect Pricing
$ Details
paid Free Trial $299.0 / Monthly (100 Receptionist Minutes)
Platforms
Abby Connect App Abby Connect Dashboard
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Edit details

Abby Connect features and specs

  • Live Virtual Receptionist: Yes
  • Live Chat: Yes
  • 24/7 Call Answering: Yes
  • Bilingual Support: Yes
  • Dedicated Receptionist Team: Yes
  • Customized Client Intake: Yes

HelpScout features and specs

No features have been listed yet.

Abby Connect videos

+ Add

Anthony Bolden Reviews Abby Connect Virtual Receptionists

More videos:

  • Review - Virtual Receptionist & Answering Service | Abby Connect
  • Review - Abby Connect Virtual Receptionists

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Abby Connect and HelpScout)

Abby Connect

HelpScout

Help Desk
3 3%
Help Desk
97% 97
Customer Support
2 2%
Customer Support
98% 98
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Service
0 0%
Customer Service
100% 100

User comments

Share your experience with using Abby Connect and HelpScout. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Abby Connect and HelpScout

Abby Connect Reviews

We have no reviews of Abby Connect yet.
Be the first one to post

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Abby Connect mentions (0)

We have not tracked any mentions of Abby Connect yet. Tracking of Abby Connect recommendations started around Jun 2022.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Abby Connect and HelpScout, you can also consider the following products

AnswerConnect - 24/7 Live Call Answering Service

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelloSells - Putting You in the Lead.24/7 Lead qualification service for sales & marketing teams. Boost your conversion rate & improve your ROI with lead capture, qualification & appointment booking.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MoneyPenny - Track time and expenses, issue professional invoices and manage projects in one place. MoneyPenny is the best solution for your business.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loading...