Software Alternatives, Accelerators & Startups

Abby Connect VS Gorgias

Compare Abby Connect VS Gorgias and see what are their differences

Abby Connect logo Abby Connect

Abby Connect is the top-rated, US-based virtual receptionist team with elite training, custom call handling, free extended hours, and a 14-day free trial.

Gorgias logo Gorgias

Gorgias is a helpdesk built to provide great support at scale.
  • Abby Connect Landing page
    Landing page //
    2023-06-24

Do you want to work with a US-based firm that continually improves their features and services based on customer feedback and invests in elite training and genuine employee happiness that you can hear delivered on each and every call? Then, Abby Connect is the virtual receptionist for you.

Recently rated as the #1 Legal Answering Service, #1 Answering Service and #1 Virtual Receptionist Service, Abby Connect Virtual Receptionists take pride in being a leader in the customer service industry. Abby Connect was built by the Strum family, who today all still work within the company in different positions, which fosters a tight-knit family environment.

Abby is completely different from their competitors for several reasons including extensive and continuous training, over-the-top customer service and focus on customer happiness, and our dedication to giving to our employees and our local community. As a company, when it comes to our employees and clients we always support each other, celebrate everyone’s accomplishments, pick each other up during tough times, and listen to their wants and needs.

  • Gorgias Landing page
    Landing page //
    2023-10-07

Abby Connect

Website
abby.com
$ Details
paid Free Trial $299.0 / Monthly (100 Receptionist Minutes)
Platforms
Abby Connect App Abby Connect Dashboard

Abby Connect features and specs

  • Live Virtual Receptionist: Yes
  • Live Chat: Yes
  • 24/7 Call Answering: Yes
  • Bilingual Support: Yes
  • Dedicated Receptionist Team: Yes
  • Customized Client Intake: Yes

Gorgias features and specs

No features have been listed yet.

Abby Connect videos

Anthony Bolden Reviews Abby Connect Virtual Receptionists

More videos:

  • Review - Virtual Receptionist & Answering Service | Abby Connect
  • Review - Abby Connect Virtual Receptionists

Gorgias videos

GORGIAS SUPPORT & LIVE CHAT SHOPIFY APP - Honest Review by EcomExperts.io

More videos:

  • Demo - Gorgias software review and demo
  • Demo - Gorgias Demo: Explained in 5 Minutes or Less | Ecommerce Tech

Category Popularity

0-100% (relative to Abby Connect and Gorgias)
Help Desk
8 8%
92% 92
Customer Support
6 6%
94% 94
Business & Commerce
100 100%
0% 0
Help Desk And Ticketing
0 0%
100% 100

User comments

Share your experience with using Abby Connect and Gorgias. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Abby Connect and Gorgias

Abby Connect Reviews

We have no reviews of Abby Connect yet.
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Gorgias Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.
Source: krisp.ai
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were...
Source: www.ltvplus.com

Social recommendations and mentions

Based on our record, Gorgias seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Abby Connect mentions (0)

We have not tracked any mentions of Abby Connect yet. Tracking of Abby Connect recommendations started around Jun 2022.

Gorgias mentions (2)

  • Getting Started with Shopify Webhooks
    These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
  • Ask HN: Who is hiring? (July 2021)
    Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago

What are some alternatives?

When comparing Abby Connect and Gorgias, you can also consider the following products

AnswerConnect - 24/7 Live Call Answering Service

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelloSells - Putting You in the Lead.24/7 Lead qualification service for sales & marketing teams. Boost your conversion rate & improve your ROI with lead capture, qualification & appointment booking.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Bitrix24 Live Chat - Bitrix24 Live Chat is a website that can set up a live chat widget for your website or public page and gives you high-quality customer support in real-time.