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8x8 VS PlayVox

Compare 8x8 VS PlayVox and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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8x8 logo 8x8

8x8's VoIP business phone systems deliver affordable, cloud-based voice, video, messaging, and call center solutions, helping you serve customers anytime, anywhere.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • 8x8 Landing page
    Landing page //
    2023-09-26
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

8x8 videos

+ Add

8x8 8x8.com VOIP PHONE SERVICE. STAY AWAY FROM THIS COMPANY

More videos:

  • Review - Provider Spotlight: 8x8, Inc. Cloud Communications Provider
  • Review - YuXin STICKERLESS 8x8 Review | thecubicle.us

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to 8x8 and PlayVox)

8x8

PlayVox

Communication
34 34%
Communication
66% 66
VoIP
100 100%
VoIP
0% 0
Work Management
0 0%
Work Management
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

Share your experience with using 8x8 and PlayVox. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare 8x8 and PlayVox

8x8 Reviews

Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
8X8 is a complete suite of cloud communications solutions that has over 1 million business users across the globe. Their software includes include hosted VOIP for business telephony, video conferencing systems, call centre operations and team collaboration tools – all with business intelligence built in.
Source: www.dayonetech.com
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
8x8 is a unified communications platform that’s been around since the PBX telephony days. It did make an attempt to build its own contact center product with features like IVR and CRM integrations at one point, but has since given up and is now reselling Genesys' product.6
Source: www.dialpad.com

PlayVox Reviews

We have no reviews of PlayVox yet.
Be the first one to post

Social recommendations and mentions

Based on our record, 8x8 seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

8x8 mentions (3)

  • Sonicwall is blocking traffic, where/how can I see WHY?
    I'm trying to get to login.8x8.com. I can get to 8x8.com, but not the login page. I can get there on my guest wifi. So it's something in my SW blocking it, I just can't figure out what. Source: 12 months ago
  • Spare phone number. How can I make use of it so it can take professional voicemail and so on?
    You could port it into something like Voip.ms, sipharmony.com, or even 8x8.com. Source: over 1 year ago
  • Small Business help
    Systems like 8x8/RingCentral/Vonage or even Voip.ms might be ideal for you. Source: over 2 years ago

PlayVox mentions (0)

We have not tracked any mentions of PlayVox yet. Tracking of PlayVox recommendations started around Mar 2021.

What are some alternatives?

When comparing 8x8 and PlayVox, you can also consider the following products

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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