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8x8 Cloud Contact Center VS Genesys

Compare 8x8 Cloud Contact Center VS Genesys and see what are their differences

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8x8 Cloud Contact Center logo 8x8 Cloud Contact Center

8x8 Cloud Contact Center is a VoIP call center solution.

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • 8x8 Cloud Contact Center Landing page
    Landing page //
    2023-03-23
  • Genesys Landing page
    Landing page //
    2023-09-13

8x8 Cloud Contact Center videos

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Genesys videos

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Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to 8x8 Cloud Contact Center and Genesys)

8x8 Cloud Contact Center

Genesys

Communication
59 59%
Communication
41% 41
VoIP
100 100%
VoIP
0% 0
Enterprise Communication
58 58%
Enterprise Communication
42% 42
Call Center Software
49 49%
Call Center Software
51% 51

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare 8x8 Cloud Contact Center and Genesys

8x8 Cloud Contact Center Reviews

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Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing 8x8 Cloud Contact Center and Genesys, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

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