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1CRM VS ManageEngine SupportCenter Plus

Compare 1CRM VS ManageEngine SupportCenter Plus and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

1CRM logo 1CRM

1CRM is an All-in-One CRM solution for sales, marketing, project and order management. Download 1CRM Free, and find out why it's right for your business.

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
  • 1CRM Landing page
    Landing page //
    2023-10-16

  1crm.comSoftware by 1CRM Corp.

  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09

1CRM

Website
1crm.com
Pricing URL
Official 1CRM Pricing
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus

Website
manageengine.com
Pricing URL
-
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

1CRM features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

1CRM videos

+ Add

1CRM Review

More videos:

  • Demo - Is 1CRM Right for You? 6 Key Features & Quick Demo
  • Review - 1CRM Overview

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to 1CRM and ManageEngine SupportCenter Plus)

1CRM

ManageEngine SupportCenter Plus

CRM
93 93%
CRM
7% 7
Help Desk
0 0%
Help Desk
100% 100
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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What are some alternatives?

When comparing 1CRM and ManageEngine SupportCenter Plus, you can also consider the following products

Pipeliner CRM - Pipeliner CRM empowers small to medium-sized sales teams to close more deals and lower risk. Implementation and training are a breeze. Mac & Windows.

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Bigin by Zoho CRM - Pipeline-centric CRM built and priced for small businesses

Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Ask Avenue - Ask Avenue is a two-way communication medium between potential homebuyers/sellers and realtors.

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