The most widely-deployed and evidence-based platform for enabling Frontline Workers, CommCare empowers organizations to build their own digital solutions to better deliver services, manage clients, and collect data. Built from the ground up to support the complexities and idiosyncrasies of frontline work, CommCare can meet nearly every frontline use case in any setting (including offline) at any scale, from pilot to nationwide programs. CommCare's unique value is its proven ability to deliver technology which is both highly impactful and highly scalable. More than one million Frontline Workers have used CommCare applications to deliver critical frontline services across numerous sectors, including health, agriculture, social services & more. CommCare is backed by the strongest evidence base of any digital platform for Frontline Workers, proving CommCare’s positive impact on organizational performance, frontline workers behaviors, and most importantly, client outcomes. CommCare’s technology grows with an organization’s needs. Users can rapidly launch production ready no-code applications in minutes, with confidence that their tools can be integrated into complex, at-scale ecosystems. Dimagi’s expert team delivers CommCare on an open source, professionally managed foundation which is best in its class for sustainability and top-tier security that meets rigorous standards including GDPR, HIPAA, and SOC-2.
Unlimited data storage
All CommCare subscription plans provide unlimited data storage, including unlimited storage for data collected in form submission as well as all application data.
Surveys
Collect data via mobile surveys. CommCare supports dozens of question types, including text, multiple choice, numeric, media capture (image, audio, video, signature), and advanced questions (GPS, barcodes, android app callouts).
Lookup tables
Allow your mobile applications to “look up” information from an external data set. Lookup tables are useful for when you want to reference large amounts of information, such as Weight-for-Age Z Score tables for nutrition projects or extensive geographical locations.
Case Management
Basic case management enables users of the CommCare Mobile app to register an entity (people, items of interest, etc.), then collect additional data on that entity over time.
Case sharing
Case sharing allows groups of CommCare Mobile users to access data from each other's cases. Case sharing is a powerful tool for field teams that share data collection tasks across tracked entities. It also enables referral workflows by allowing team members to view and update shared cases.
Decision support
Complex workflows have the ability to track people and other entities over time and can include complex branching logic and rules for parsing and responding to messages. Organizations that support frontline workers or stock tracking often need complex workflows as opposed to simple workflows (which normally just support data collection).
Multiple Languages
Switch between multiple languages in your application, including non-roman character languages. For faster translations, use the “bulk upload” feature.
Multimedia Integration
CommCare applications can include multimedia such as images, audio, and video, which can be used for counseling or to aid low-literate users.
Data Export
Export your CommCare data—including form submissions and case data—for use in 3rd party tools. Leverage built-in tools to customize your exports by date, user group, and more.
Data exploration
View data submitted by your field staff with built-in reports showing case information and form submissions, complete with current and historical values.
Performance report
View pre-built reports to get a high-level overview of key indicators and drill down into your data.
Report builder
Create custom reports from data collected in your CommCare applications, and schedule automated emails to share those custom reports on a recurring schedule. Subscription plans with Report Builder include up to 5 saved reports.
Data cleaning
Ensure your CommCare data is clean and accurate using data cleaning features to edit erroneous or incorrect form submissions and archive test data.
Power BI & Tableaux integration
Send your CommCare data directly to Microsoft Power BI or Tableau for beautiful reporting and deep analytics. CommCare's integration employs OData feeds, enabling you to automatically refresh your data directly from Power BI and Tableau.
Excel dashboards
Set up a real-time link between a form or case export on HQ and a preconfigured Excel report. Excel calculations and graphs will update automatically on a regular basis as new data comes in.
Bulk user upload
Create and update your mobile worker groups, usernames, passwords, and other information in bulk through an easy excel import/export tool.
One way messaging
Configure outbound SMS systems that can be sent to both mobile workers and clients for broadcast messaging and targeted reminders.
SMS gateways
Sending and receiving automated SMS messages requires communicating with mobile networks. This is the job of SMS gateways. Dimagi’s SMS system comes with a gateway to a variety of countries worldwide. We provide a number of incoming and outgoing messages using our gateways included with each plan, Standard and above.
3rd Party Integrations
CommCare has a whole ecosystem of integrations to explore.
Enterprise web apps
Manage complex case management use cases, on-click integration with AWS connect, automatic address capture, custom on-click integrations.
Enterprise management tools
Multiple tools, dashboards, and security features to enable global administration of CommCare throughout the organisation.
GDPR Compliance Ready
We are fully GPDR Complaint, and offer Data Processing Agreements on all plans. We offer customizations to our standardized DPA only on your Advanced plan. This is primarily because customizations creates additional and permanent overhead on our multiple teams.
Two Factor Authentication (2FA)
Turn on two-factor authentication for your web user to add a second level of authentication and make your account more secure. For projects on Advanced plans, you can enforce two-factor authentication for all members of your project.
HIPAA compliance assurance
You might prefer or require HIPAA compliance if you are concerned about having the highest standards of security regarding your projects' personal health information. Standard hosting is also secure, but not signed off as officially compliant with HIPAA certified hosting. Under the Advanced and above plans, Dimagi ensures that all data that is collected and hosted on CommCareHQ meets the essential security and availability requirements for HIPAA compliance. Dimagi also gives access to signing a HIPAA Business Associate Agreement (BAA) for the Advanced and above plans.
Full support
Online academy, direct mail, phone, guaranteed response time, guaranteed follow-up time, bug-fixing support, paid onboarding, customer success team.
These are mainly used for collecting research data, however their flexibility could make them useful for your need. Redcap (https://projectredcap.org/about/) you can design a complex form, has a mobile app KoboToolbox - the we form builder can handle complex forms, has a mobile app CommCare (https://dimagi.com/commcare/) a you can design and track cases over a long processes. Source: over 1 year ago
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