Amazon Connect Reviews and details

Social recommendations and mentions

• Being Data-Driven is a Mindset Shift

  Amazon Connect (cloud contact center). - Source: dev.to / about 1 year ago

• GPT-Powered chatbot over the phone - Try it, and see how it was built

  Amazon Connect is a powerful solution that lets us set up a phone number, build contact flows, support call centre agents, and everything in-between. It's not exactly a leader in this space, but it's smooth integration with other AWS Services makes it a breeze for this scenario. - Source: dev.to / over 1 year ago

• Amazon to Close 4 of Its 5 US Call Centers, Shifts to Work-from-Home

  I wonder if Amazon is using Amazon Connect to allows agents to answer these calls remotely. https://aws.amazon.com/connect/. - Source: Hacker News / over 1 year ago

• Gotta love the messaging

  One of my contracts im working on at the moment is creating an entire call centre automatically with https://aws.amazon.com/connect/ - imagine how many people used to be involved in running a WHOLE call centre. You don't even need real people anymore, im just programming the thing to query databases and read the results to people. Source: over 1 year ago

• Digital Transformation and IT Modernization for Elections in AWS | AWS Whitepaper Summary

  1- Amazon Connect is an easy-to-use Omni-channel cloud contact center that helps companies provide superior customer service at a lower cost. 2- Amazon Connect is AI-enabled by default. 3- Amazon Connect integrated with Amazon Lex immediately to automate interactions and improve customer service. 4- Amazon Connect allows state and local election officials to be responsive to changing constituent demands, even... - Source: dev.to / over 2 years ago

• Using selenium/python at helpdesk job?

  I’m not by any means a ServiceNow expert. But I have built an integration between ServiceNow and Call Center software. Source: almost 3 years ago

• Amazon Connect – The Future of Call Centers: Features & Use Cases

  Amazon Connect is an omnichannel cloud contact centre that provides unmatched customer service to its users. It allows you to deliver a seamless, personalized, and natural experience to your customers. Every customized user interaction you create with Amazon Connect gets available in chats and voices in real-time. Going virtual will help the agents to give customers flawless experiences even while working away... - Source: dev.to / almost 3 years ago

• In the next 5-10 years, what is AWS going to do in order to compete on the application layer?

  Except for Amazon Connect. It’s a fully featured, you don’t have to know anything about AWS solution that’s quite popular. Source: almost 3 years ago