VoxDesk Reviews and details

Social recommendations and mentions

• Advantages of a Virtual Call Center Over a Traditional Call Center

  Virtual call centers make it easy to manage call center activities. Your agents will enjoy the flexibility that these call centers provide. Employees can work from anywhere without being physically present on your business premises. Ideal call center software allows you to spend less time managing your agents. Instead, you spend more time focusing on improving the quality of customer service. The call managements... Source: almost 2 years ago

• What Are Outbound Call Centers and How They Are Forcing Companies to Adapt?

  Many companies’ main focus is to improve customer acquisitions and daily sales. And the best way to stay on top in this competition is to focus more on rendering exceptional customer service instead of offering a product portfolio. Having an outbound cloud contact center software is the best way to achieve this. Rendering human-controlled outbound call services is good, but using AI outbound services takes sales... Source: almost 2 years ago

• How To Choose The Best Contact Center Software For Your Business

  Instead of hiring an entire platoon of customer care agents, you can hire a handful of employees and pair them up with your contact service software. The software can reduce the workload and its features automated features can be used round the clock. In fact, many businesses lower their customer service department’s cost of operation since they don’t need to hire people to do a job that this software can, and... Source: almost 2 years ago

• Understanding the Importance of Call Disposition and How it can Help Your Business

  Call disposition tools optimize the process of generating higher quality leads and help your business generate more revenue from each prospect. If you want to boost your sales in an effective, data-driven way, consider virtual call center software features like using a call disposition tool today! Source: almost 2 years ago

• Top 6 Essential Features in a Contact Center Software

  Businesses typically handle hundreds to thousands of calls and customer requests daily. It is essential for businesses to have the means to direct and attend to each call properly. A contact center software is a software solution that helps your business adequately manage all inbound and outbound calls. It is essentially a centralized hub where all calls to an organization are received, routed, responded to, and... Source: almost 2 years ago

• 3 Ways to Improve your Call Monitoring Quality

  The call monitoring is typically done by the customer service manager or supervisor by using call center software. Their job is to help the agents provide high-quality service to customers and prospects. 64% of businesses now employ call monitoring to improve their service. This shows that call monitoring has become a standard quality control method in customer support. Source: almost 2 years ago

• What Are Outbound Call Centers and How They Are Forcing Companies to Adapt?

  An outbound call center, just as the name implies, is a call center in which the call center agents make outbound calls to customers under the auspices of a client or business. The outbound call centers focus mainly on sales and marketing, like collections, appointment settling, B2B lead generation, market research, and fundraising. In contrast, other outbound centers focus on other aspects like surveys and even... Source: almost 2 years ago

• Benefits of Cloud Based Contact Center Software

  Say goodbye to all the additional wiring and hardware cost. The need to transport such machinery is as good as gone with the cloud-based contact center software. Money is an issue for many businesses and investors because nothing is promised in a business. The returns or profits depend solely on how well a product or service sells, and more often than not, it doesn’t sell well without the proper strategy. Source: almost 2 years ago

• Which is the Best Call Center Software for Businesses?

  Investing in the right call-center software can greatly influence the success of your business. With in-depth management tools and reasonable, flexible pricing, there is no doubt that VoxDesk is the best call-center software available right now. Still, so long as you keep the features we have listed, and your business needs in mind, making the right choice of call-center software should be easy. Source: almost 2 years ago

• 5 Ways To Use Informative Call Dispositions For Better Messages

  Time is a valuable resource for any business. Train your employees to use their time wisely, and you increase the likelihood of achieving your company’s goals. For example, your salespeople can waste their time doing repetitive tasks, or they can invest their time to close more deals. Of course, you want to generate more leads and increase your conversion rates. Therefore, you should consider automating monotonous... Source: almost 2 years ago