TXTImpact Review

TXTImpact allowed us to efficiently communicate with customers about updates to the product or issues with certain portions of our platform being down or undergoing maintenance. It also allowed us to gather feedback from customers to improve our product.

Pros: Txtimpact is a very user-friendly tool that can easily be setup on a website to communicate updates to customers. it's able to pull in a great amount of data on users based on what you provide to it. you can do a fair amount of segmenting as well to target certain users/visitors based on various characteristics.

Cons: The big complaint we've received from customers is that the messaging from txtimpact becomes very annoying after a while. also if you set up multiple messages but can't segment certain people versus others from getting the message, they'll receive multiple all at the same time. you also can't adjust where those messages display on the page since their widget has to be permanently located in the same place when you set it up.