TXTImpact review: We use TXTImpact as our chat software (2020)

TXTImpact Review

JeffPhillips

Manager at JeffPhillips | about 4 years ago

We use TXTImpact as our chat software
We use TXTImpact as our chat software

This product makes the process of dealing with people asking for info and helps on line easy to handle. It is easy to forward the application to the right professional in the organization and manage the FAQ. Great product

🏁 Competitors: SimpleTexting, EZ Texting

👍 Pros: The product is easy to implement and use. no need for trainings all users understand what is needed to be done in 15 minutes of explainations.

👎 Cons: The pricing model makes us work in deleting contacts on a weekly basis. we usually interact with users ones, they ask a question and we answer. the pricing is based on a number of users, so continuing paying for a user that we don't have any interaction with is waste of money. so every week we delete the contacts just for paying less.

JeffPhillips

Manager at JeffPhillips | about 4 years ago

We use TXTImpact as our chat software

This product makes the process of dealing with people asking for info and helps on line easy to handle. It is easy to forward the application to the right professional in the organization and manage the FAQ. Great product

🏁 Competitors: SimpleTexting, EZ Texting

👍 Pros: The product is easy to implement and use. no need for trainings all users understand what is needed to be done in 15 minutes of explainations.

👎 Cons: The pricing model makes us work in deleting contacts on a weekly basis. we usually interact with users ones, they ask a question and we answer. the pricing is based on a number of users, so continuing paying for a user that we don't have any interaction with is waste of money. so every week we delete the contacts just for paying less.