Rosemark Reviews and details

Questions & Answers

1. What's the story behind Rosemark?

   OUR HISTORY: The Rosemark System was launched in 2002 by Shoshana Technologies, designers of health care software solutions used to manage critical scheduling needs for hospital system surgical units since 1988.

   As a software company serving the healthcare industry, we understand that when dealing with people’s lives, it’s critical to get it right.

   As Shoshana Technologies moved into the home care industry, the Rosemark System evolved out of the need to deploy caregivers for one of the largest national home care companies.

   Rosemark has grown to now serve home care providers across the United States and Canada, helping them to run their business operations with efficiency while delivering high-quality, reliable home care services.

   WHAT DOES OUR NAME MEAN? The rose has long been known as a symbol – or mark – of exceptional quality, enduring commitment, and remarkable care. The Rosemark name assures home care providers that they have selected the best in home care software.

   As our customer, we are committed to ensuring that you receive unparalleled service and a product that meets your unique needs, helping you to provide the same level of excellence to your clients as you receive from Rosemark.

   OUR CORE BELIEFS: • People come first. We are committed to helping people who run high-quality home care businesses better care for the people they serve, and expand their businesses to serve more individuals and families. • We believe technology should not get in the way of operations. Instead, it should make the way clearer and faster so providers can serve more clients, and people can get more done. • We believe in the future of home care, and we are committed to the highest quality software solutions that increase efficiencies, improve care outcomes, and lower costs. • We are hands-on partners to our hard-working home care clients, working diligently to create successful integrations with their other business systems, and offering operational support and strategic consultation to help them stay ahead of industry challenges and grow. • Communication is paramount. We are high-touch, attentive, and responsive, always making sure our customers’ goals are solidly understood and that we can deliver the right solutions.

2. What makes Rosemark unique?

   There are so many reasons! But we’ll pick a few. First, we are extremely affordable for both start-up and established agencies. Second, we want to help you grow, so we put a strong focus on becoming your partner, not just your vendor, and having strategic conversations with you about your business goals. Third, our customer care team is the very best in the industry. We believe in high-touch, personalized care, and that’s what we deliver.

   Our Customer Care team is knowledgeable, caring, and dedicated to meeting your agency’s needs. You’ll speak to an actual human when you call. If a team member is unavailable, you’ll get a very prompt call back.

3. Who are some of the biggest customers of Rosemark?

   The Rosemark System was designed for home care agencies that work with Medicaid, the Veterans Administration, and private pay clients. We have integrations for long-term care insurance and VA forms as well as electronic Medicaid billing, so you can streamline your processes and get paid faster. We do have large franchise agencies such as Visiting Angels and HomeJoy, but the majority of our customers are independent home care agencies.

4. How would you describe your primary audience?

   The Rosemark System was designed for home care agencies that work with Medicaid, the Veterans Administration, and private pay clients. We have integrations for long-term care insurance and VA forms as well as electronic Medicaid billing, so you can streamline your processes and get paid faster. We integrate with Medicaid aggregators in a number of states.

5. Why should a person choose Rosemark over its competitors?

   If your home care agency is looking for a personal vendor that truly cares about the success of your business, choose Rosemark. If your agency is looking for a partner in home care that answers the phones or returns calls quickly, choose Rosemark. If you're looking for a vendor that focuses on home care operations and caregiver management without adding extra fees for tools you don't really want or need, choose Rosemark.