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HelpForShopping
Improve your sales performance by helping users find the most suitable product for them
We increase e-commerce conversion rate, average cart value and customer retention rate, improve user experience and reduce the product return rate by providing their customers the help they need to pick the right product for their needs. We currently do this in a two way:
- Clients own agents (we provide the chat platform and tools)
- Our own experts
Our experts are people passionate about a specific product category, who can answer the users questions through a chat widget placed directly on the client’s e-commerce website. They can register to our service on their own or we can look for them along with our clients, elevating their best customers to "brand embassadors" and trusted shop buyers for the other visitors. Shops who so wish can have thier own agents answering in the chat, exclusively or along side HelpForShopping experts.
By helping the user in his journey towards the purchase of the product, the expert can keep the purchase intent momentum high, quickly removing any obstacles that the user may find on his way, like: doubts on a specific product, difficulties understanding how the specifications of a product match with his or her needs, making comparisons among different products and so on. A well informed user can get quicker to the purchase, with higher confidence which turns into a higher conversion rate. Aiming at the best match between the user needs and the product, thus increasing user’s satisfaction when using it, it is also easier to increase the overall value of the purchase, as price is no longer the main driver or only driver in the product selection. The good fit of the product to the customer’s needs helps also reducing the product return rate. Overall, we allow e-commerce to increase its operating margin.
- Freemium
- €24.99 / Monthly (Price per agent up to 3 agents)
- WooCommerce
