Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...

Fieldax - Field Service Management Reviews and Details

This page is designed to help you find out whether Fieldax - Field Service Management is good and if it is the right choice for you.

#Field Service Management #Scheduling #Field Management Software #Field Staff Management Software #Field Force Management

Screenshots and images

FieldAx Dashboard //
2024-04-02
FieldAx Dispatch Board //
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FieldAx Mobile Signature //
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2024-04-02
FieldAx Mobile Alerts //
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FieldAx Mobile Home //
2024-04-02

Features & Specs

Estimations

To effectively convert clients, the use of compelling digital quotes is crucial. With FieldAx Quotation/Quotes/Estimation feature, you can engage potential clients. Both your back-office team and field service technicians have the ability to generate quotes and send them to potential prospects.
Scheduling

At FieldAx, our commitment is to simplify the lives of Field Service businesses, and we've achieved this through our Job Scheduling Software. When a customer or client gets in touch, you won't have to scramble to find available time slots and field workers. With just three simple clicks, you can create a work order and assign it to the most suitable field worker.
Dispatching

FieldAx's Dispatching Software is not only intuitive but also operates in real-time, offering a host of powerful features that allow you to create a work order and dispatch it to your field workers with just two clicks. When you receive a call from a customer, you can swiftly create a work order and assign it to your field workers, who will receive instant notifications. Dispatching has never been as effortless as it is with Fieldax's Field Service Software.
Service Plan

Simplify all your business Service Plans and processes with Fieldax's Service Plan Management feature. Whether it is a one-time fixed service plan or is it a Service-based plan, Fieldax provides you the ability to create, update, and keep track of all service plan-related aspects such as plan duration and budget, payment terms, equipment used, service and items involved, and even you can set invoice terms (One time or Recurring) in a very simple and profound manner. If you want to set up your own terms for a service plan, you can create a Custom plan as well.
Inventory Management

For every successful business, most significant is that we take care of finances, and for Field Service businesses, Inventory Management becomes essential. As promised quite a few times above, we at FieldAx are committed to bringing ease to all our Field Service businesses and making them efficient to become profitable and increase revenues.
Invoicing

FieldAx’s Field Service Software provides robust Invoicing tools for both your back office and field force. Featuring the latest inbuilt and customizable Invoice templates, we simplify billing and invoice generation with just a Single Click.
Technician Activity

Activities serve to monitor and record the interactions that your users engage in with both prospects, existing customers and Jobs. These activities are categorized into two distinct items such as Tasks and Events. Both Tasks and Events function as specific record types, each equipped with its unique set of fields and designed to serve different purposes
Technician Time Card

Time is indeed money, and with FieldAx’s mobile app, you can effortlessly keep track of various time-related aspects for your field workers. When will the field worker arrive at the client’s location? How much time is spent on travel versus the actual job start and finish times? All of these critical metrics are calculated automatically.
Third-Party Integrations

FieldAx offers a plethora of tools that empower you to develop third-party integrations, firmly believing in providing the most potent, adaptable, and user-friendly field service software available.
Customer Portal

Have you been searching for a customer portal that allows your clients to easily request work from you? Look no further! FieldAx’s Field Service Management Software is a comprehensive solution that caters to all your needs.
Dashboard

Take full command of your field service business by gaining real-time insight into job activities, financial performance, overall business operations, and your team’s performance. A field service management dashboard serves as a powerful tool for field service organizations to monitor and oversee their field service operations. It offers an up-to-the-minute snapshot of critical metrics, including the average job completion time and the percentage of jobs completed within deadlines. Furthermore, the dashboard provides valuable insights into customer satisfaction, technician productivity, and the status of equipment and inventory.
Report

The Report Builder is a robust and user-friendly tool designed for analyzing your FieldAx data. Effortlessly group, filter, and summarize records to address business queries such as “What was the job closing rate in texas last month? ” Enhance the visual representation of your data by incorporating a report chart. Refresh the preview to track progress as you construct your report. Once completed, execute your report to obtain comprehensive results.
e-Signature

Customer satisfaction is paramount for the success of any business, and it’s essential to have concrete evidence of that satisfaction, especially when monitoring jobs from the back office. FieldAx’s mobile app features an electronic signature capability designed precisely for this purpose.
Custom Objects & Fields

Develop custom objects to store organization-specific data, enhancing the capabilities of Fieldax.

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Videos

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Questions & Answers

As answered by people managing Fieldax - Field Service Management.

How would you describe your primary audience?
1. Small and medium-sized businesses (SMBs) in various industries such as HVAC, plumbing, electrical services, facility management, telecommunications, and construction.
2. Field service managers and supervisors responsible for scheduling, dispatching, and managing field technicians.
3. Field service technicians who perform on-site service tasks and require mobile access to job details and work orders.
4. Business owners and decision-makers looking for a comprehensive field service management solution to streamline operations, improve efficiency, and enhance customer satisfaction.
5. Organizations seeking customizable workflows, mobile accessibility, robust reporting tools, integration capabilities, and cost-effective pricing in their field service management software.
Understanding the primary audience allows FieldAx to tailor its marketing messages, features, and functionalities to meet the specific needs and preferences of its target demographic.
Which are the primary technologies used for building your product?
Based on the use of the Salesforce platform as the primary technology for building FieldAx - Field Service Management, the primary technologies involved would revolve around the Salesforce ecosystem, including:
1. Apex: As the primary programming language for Salesforce development, Apex would be used extensively for writing custom business logic, triggers, controllers, and batch processes within FieldAx. It enables developers to implement complex business rules and automation tailored to the specific needs of field service management.
2. Visualforce: Visualforce is a framework provided by Salesforce for building user interfaces within the platform. It allows developers to create custom pages, components, and layouts to enhance the user experience of FieldAx.
3. Lightning Components: Lightning Components, including Aura Components and Lightning Web Components (LWC), may be utilized for creating modern, responsive user interfaces for FieldAx. These components enable developers to build dynamic and interactive UI elements that enhance usability and productivity.
4. Salesforce Lightning Platform: Leveraging the capabilities of the Salesforce Lightning Platform, developers can build and deploy custom applications rapidly. This platform provides a range of tools and services for app development, including declarative features like Process Builder and Flow Builder, as well as programmatic tools like Apex and Visualforce.
5. Salesforce Mobile App: With the Salesforce Mobile App, FieldAx can provide mobile accessibility to field technicians, allowing them to access job details, update statuses, and communicate with the back office while on the go. The Salesforce Mobile App ensures that FieldAx users have seamless access to critical information anytime, anywhere.
Overall, the use of the Salesforce platform as the primary technology for building FieldAx enables rapid development, scalability, and seamless integration with other Salesforce products and third-party applications, ensuring a robust and feature-rich field service management solution.
What makes Fieldax - Field Service Management unique?
FieldAx - Field Service Management stands out due to several unique features and capabilities:
1. Customizable Workflows: FieldAx offers customizable workflows that can be tailored to match the specific needs and processes of different industries and organizations. This flexibility allows businesses to adapt the software to their unique requirements, ensuring optimal efficiency and effectiveness.
2. Mobile Accessibility: FieldAx provides mobile capabilities, enabling field technicians to access job details, update statuses, capture photos, and complete tasks directly from their mobile devices while on-site. This mobile functionality enhances productivity and enables real-time communication between field staff and the back office.
3. Comprehensive Reporting Tools: FieldAx offers robust reporting and analytics tools that allow businesses to gain insights into key performance metrics, track technician productivity, and identify areas for improvement. These reporting capabilities enable informed decision-making and help drive continuous improvement in field service operations.
4. Integration Capabilities: FieldAx integrates seamlessly with other software systems, such as CRM (Customer Relationship Management) and accounting software, to streamline data sharing and improve overall business efficiency. This integration capability ensures smooth workflow processes and enhances collaboration across different departments.
5. Cost-Effective Solution: FieldAx provides a cost-effective solution for small and medium-sized field service businesses, offering competitive pricing plans without compromising on features or functionality. This affordability makes FieldAx an attractive option for businesses looking to optimize their field service management processes without breaking the bank.
Overall, FieldAx - Field Service Management stands out for its customizable workflows, mobile accessibility, comprehensive reporting tools, integration capabilities, and cost-effective pricing, making it a valuable solution for businesses of all sizes looking to streamline their field service operations.
Why should a person choose Fieldax - Field Service Management over its competitors?
There are several compelling reasons why someone should choose FieldAx - Field Service Management over its competitors:
1. Customizable Workflows: FieldAx offers highly customizable workflows that can be tailored to match the specific needs and processes of different industries and organizations. This flexibility allows businesses to adapt the software to their unique requirements, ensuring optimal efficiency and effectiveness.
2. Mobile Accessibility: FieldAx provides robust mobile capabilities, enabling field technicians to access job details, update statuses, capture photos, and complete tasks directly from their mobile devices while on-site. This mobile functionality enhances productivity and enables real-time communication between field staff and the back office.
3. Comprehensive Reporting Tools: FieldAx offers powerful reporting and analytics tools that provide insights into key performance metrics, track technician productivity, and identify areas for improvement. These reporting capabilities enable informed decision-making and help drive continuous improvement in field service operations.
4. Integration Capabilities: FieldAx integrates seamlessly with other software systems, such as CRM (Customer Relationship Management) and accounting software, to streamline data sharing and improve overall business efficiency. This integration capability ensures smooth workflow processes and enhances collaboration across different departments.
5. Cost-Effectiveness: FieldAx provides a cost-effective solution for businesses of all sizes, offering competitive pricing plans without compromising on features or functionality. This affordability makes FieldAx an attractive option for businesses looking to optimize their field service management processes without breaking the bank.
Overall, FieldAx - Field Service Management stands out for its customizable workflows, mobile accessibility, comprehensive reporting tools, integration capabilities, and cost-effectiveness, making it the preferred choice for businesses seeking to streamline their field service operations and drive success.
What's the story behind Fieldax - Field Service Management?

FieldAx was founded by Merfantz team of experienced professionals with a deep understanding of the challenges faced by field service businesses. Recognizing the need for a comprehensive solution to streamline field operations and enhance customer satisfaction, they set out to develop a cutting-edge field service management platform.

Drawing on their expertise in software development, field service operations, and customer service, the team worked tirelessly to create FieldAx - a robust, user-friendly, and customizable solution tailored to the needs of small and medium-sized businesses.

FieldAx quickly gained traction in the market, earning praise from field service managers, technicians, and business owners alike for its innovative features, mobile accessibility, and affordability. As the company continued to grow, it remained committed to its mission of empowering field service businesses to succeed in a competitive market.

Over the years, FieldAx has evolved and expanded its offerings to meet the changing needs of its customers. Today, FieldAx is recognized as a leading provider of field service management software, serving businesses across various industries and helping them achieve operational excellence and customer satisfaction.

This hypothetical story reflects a common narrative in the field service management industry, where innovative solutions like FieldAx emerge to address the evolving needs of field service businesses and drive success in a competitive market.
Who are some of the biggest customers of Fieldax - Field Service Management?
We are unable to share the specific customer data for FieldAx - Field Service Management. However, it's common for field service management software to be used by businesses across various industries, including:
1. HVAC (Heating, Ventilation, and Air Conditioning) companies
2. Plumbing and electrical services providers
3. Facility management companies
4. Telecommunications service providers
5. Construction and engineering firms
6. Property management companies
7. IT services and support organizations
8. Landscaping and lawn care companies
9. Home services providers (e.g., pest control, cleaning services)
10. Healthcare equipment maintenance providers
These are just a few examples of the types of businesses that may benefit from using FieldAx - Field Service Management. The actual list of customers may vary based on the target market and sales efforts of FieldAx. For specific information about the biggest customers of FieldAx, it would be best to contact the company directly or refer to case studies and testimonials provided on their website.

Is Fieldax - Field Service Management good?

Fieldax is a strong contender in the field service management software market, particularly for small to medium-sized enterprises looking for a comprehensive solution. Its affordability and user-friendly interface make it a practical choice for many businesses.

Why choose Fieldax - Field Service Management?

Fieldax - Field Service Management is designed to streamline operations for businesses that manage field services. It offers functionalities like job scheduling, invoicing, and customer management, which can enhance efficiency, reduce paperwork, and improve communication between field workers and the office.

Recommended for

Small to medium-sized field service companies
Businesses looking to improve scheduling and dispatching efficiency
Organizations that need to integrate invoicing and customer management into their field service operations

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Public traffic stats of Fieldax - Field Service Management

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