CustomerSuccessBox

CustomerSuccessBox is an AI-powered Customer Success software that drives product adoption, enables business to grow recurring revenue, reduce churn and drive retention.

CustomerSuccessBox is an AI powered customer success platform for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success.

Customer Success tracks product adoption to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables success managers to deliver a consistent customer onboarding experience, improve retention, drive upsell and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses.

CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like Pipedrive, Raken, Locus, Headset and more.

3 mentions

Post a review

Add video

🚨 CustomerSuccessBox has been discontinued
🔎 You can review its best alternatives below or view status details

CustomerSuccessBox Reviews and details

Screenshots and images

Landing page //
2022-06-15

Videos

Why CustomerSuccessBox

Practi test fought Churn using CustomerSuccessBox

Customer Onboarding Framework

Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about CustomerSuccessBox and what they use it for.

Need a customer success platform. Please suggest
I have experience in mature CS operations with over 1000+ customers, including 250+ high-touch CS accounts. We've found Gainsight o be a great tool, but for an early-stage startup like yours, I recommend exploring more cost-effective and user-friendly options such as Customersuccessbox, ZapScale, Vitally, or Smartkarrot. These tools are better suited for your needs. Source: 11 months ago
Strategies to Increase Upsell and How to do it the right way in 2021 ?
And to able to help your CSM s to get that window to upsell, you need to equip them with the right customer success platform that helps them be more proactive. Source: almost 3 years ago
10 Customer Success KPIs every SaaS company should track
9. Improved Customer Health Mix Measure the percentage of Good/Average/Poor account health using customer success software. You would want to see a month-over-month improvement. Source: almost 3 years ago

Do you know an article comparing CustomerSuccessBox to other products?
Suggest a link to a post with product alternatives.

Suggest an article

CustomerSuccessBox discussion

This is an informative page about CustomerSuccessBox. You can review and discuss the product here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.