Software Alternatives, Accelerators & Startups

Zotero VS Malcolm App

Compare Zotero VS Malcolm App and see what are their differences

Zotero logo Zotero

Zotero is a free, easy-to-use tool to help you collect, organize, cite, and share research.

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.
  • Zotero Landing page
    Landing page //
    2021-09-24
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Zotero

Website
zotero.org
Pricing URL
-
$ Details
Platforms
-
Release Date
-

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March

Zotero features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Zotero videos

Zotero vs Mendeley: which one is best?

More videos:

  • Review - Using Zotero for academic writing

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Zotero and Malcolm App)
Research Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Information Organization
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Zotero and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Zotero and Malcolm App. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zotero and Malcolm App

Zotero Reviews

Top 5 Free Reference Management Software for Research
Zotero is the only software that automatically senses research on the web. Need an article from JSTOR or a preprint from arXiv.org? A news story from the New York Times or a book from a library? Zotero has you covered, everywhere.
10 Best Reference Management Software for Research
Zotero is a reference management software that can be used by students and researchers of all levels. It’s a great way to keep track of your sources, as well as easily create citations and bibliographies. Here are some of the ways Zotero can be especially helpful for Ph.D. students:
Citation Management Tools - Alternatives to EndNote
Mendeley is a free Web-based tool similar to Zotero, but it sets itself apart with a robust PDF annotating tool. Because Mendeley doesn't work within Google Docs, you would have to create a bibliography and copy it over to the document. Thus, Mendeley might be a great fit for those who use citation managers for personal projects but not for those participating in a lot of...

Malcolm App Reviews

We have no reviews of Malcolm App yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zotero seems to be more popular. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zotero mentions (17)

  • Newbie help setting up Zotero using existing materials
    If the second, then you need to create a zotero group library. This can only be done at zotero.org but syncs with your client. Source: 12 months ago
  • Problems with syncing
    When I check the API settings on zotero.org, I only see my desktop actually connecting,. Source: about 1 year ago
  • Emacs, a maximalist approach to social media addiction
    An approach of digital maximalism should also let you organise incoming and outgoing information (on software that you run and control). This is what [Emacs](https://emacs.org) is doing. If you're missing _e.g._ the adrenaline of social media, Emacs can help for that by letting you insert academic references into lengthy, inflammatory, but informed, nuanced, and articulated Org-mode documents. It's actually much... Source: about 1 year ago
  • Best resources for chiropractic research?
    If you’re interested in actually downloading, reading, and collecting research papers, I highly recommend Zotero. Source: over 1 year ago
  • Zotero on Chromebook
    Has anyone managed to make Zotero work on their Chromebook? I have a Lenovo Chromebook and I've not been able to make it work. I can't access any of the PDF attachments on zotero.org or install the programme. I would appreciate any suggestions you may have. Source: over 1 year ago
View more

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing Zotero and Malcolm App, you can also consider the following products

Mendeley - Easily organize your papers, read & annotate your PDFs, collaborate in private or open groups, and securely access your research from everywhere.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Qiqqa - Qiqqa is a free research and reference management software. It can be used in many organizational projects from the academic to the personal to the business endeavor. Read more about Qiqqa.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

JabRef - Graphical Java application for managing bibtex (. bib) databases.‎JabRef · ‎JabRef Help · ‎JabRef | Blog · ‎OpenOffice/LibreOffice .

Zendesk Support - Social Customer Support and Help Desk and Ticketing