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Zendesk Support VS Zabbix

Compare Zendesk Support VS Zabbix and see what are their differences

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  3. » Reviews
  4. » Alternatives

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

Zabbix logo Zabbix

Track, record, alert and visualize performance and availability of IT resources
Not present
  • Zabbix Landing page
    Landing page //
    2023-10-21

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

Zabbix videos

+ Add

An overview of Zabbix 4.0 and how we are using it.

More videos:

  • Review - Zabbix Monitoring Solution - Overview
  • Review - ZABBIX Network Discovery For Dynamic Deployments

Category Popularity

0-100% (relative to Zendesk Support and Zabbix)

Zendesk Support

Zabbix

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

Share your experience with using Zendesk Support and Zabbix. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and Zabbix

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Zabbix Reviews

  1. Indispensable

    Zabbix has been part of my toolbox for quite some time. I can easily say it's an indispensable tool for me now.

    Managing a dozen servers without Zabbix would be unimaginable. I'm monitoring all of this: CPU, Memory, Hard-drives, website response times, downtime. The UI might be a bit "old school", but everything works flawlessly.

    With regards to hard-drive monitoring, I love the machine learning option that allows you to "predict" the number of days before running out of space. That's quite helpful, as I've got some of my servers down due to running out of space multiple times in the past (before I was using Zabbix).

    👍 Pros:    Open-source|It can monitor everything
    👎 Cons:    The ui is a bit unintuitive in some cases
Top 11 Grafana Alternatives & Competitors [2024]
Zabbix offers a unified view of the entire IT infrastructure through its user-friendly web-based interface. It delivers potent visualization capabilities through customizable dashboards, complemented by robust alerting mechanisms and comprehensive support for alert escalations.
Source: signoz.io
The Best Cacti Monitoring Alternatives
The tool works on a server-agent basis, meaning you have to install the Zabbix agent on a server to have it monitored by the Zabbix server. It also supports all of the most popular operating systems, including Windows, Linux, macOS, Free and Open BSD, Solaris, etc.
Source: www.webservertalk.com
The Best Open Source Network Monitoring Tools in 2023
Description: Zabbix is an open source monitoring tool suite that includes network monitoring. The network monitoring capabilties of Zabbix includes performance metric analysis, such as bandwidth usage, packet loss, and CPU/memory utilization. It can also detect network node and connection health problems by checking for devices in critical condition. Zabbix can alert you...
Source: solutionsreview.com
Top 10 PRTG Alternatives for Monitoring Networks and IT Infrastructure
Just like Nagios XI, Zabbix is focused more on IT infrastructure monitoring (Windows servers, Linux machines, cloud servers etc), but can also monitor any possible performance metrics and incidents in your network.
Source: www.networkstraining.com
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Zabbix offers out-of-the-box templates with pre-configured metrics, triggers, graphs, applications, screens, and rules that you can view and use on a central Zabbix server. It also allows you to configure triggers based on logical tests for monitored statistics (for example, if the load average is too high, per CPU, on a Linux server). Then you can define an action based on...
Source: sematext.com

Social recommendations and mentions

Based on our record, Zabbix seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk Support mentions (0)

We have not tracked any mentions of Zendesk Support yet. Tracking of Zendesk Support recommendations started around Mar 2021.

Zabbix mentions (5)

  • Learning Resources
    Official Zabbix trainings, documentation on zabbix.com ? Source: over 1 year ago
  • zabbix installation
    Hallo, do you know a howto to install zabbix on an ubuntu 20.04 ? I tried the manuals from zabbix.com for MySQL Apache but it didn't work. Source: almost 2 years ago
  • How I am getting experience as a linux admistrator (Follow Up)
    He suggested that I indeed should set up a home-lab. To be specific he said that I should create a minimal install of Centos 8 and install zabbix server on it (https://zabbix.com) and monitor a whole bunch of other VMs, services and stuff.. He said that I should set up a variety of VMs and also maybe host a website on one of them. And then if I was able to do that, I could help to share a load of zabbix related... Source: about 2 years ago
  • Ubuntu Impish 21.10 / Zabbix 6.0 LTS
    This is a fresh 21.10 install, using the install repo as detailed on the zabbix.com download page. Source: about 2 years ago
  • One dev conference speaker's family member died, need your help to fill the speaking slot on Nov 27/28
    Well, if you can't find anyone, I am more than happy to fill the slot with something regarding Zabbix - just let me know ;). Source: over 2 years ago

What are some alternatives?

When comparing Zendesk Support and Zabbix, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Zoho Desk - Industry's first context-aware Helpdesk Software

Nagios - Complete monitoring and alerting for servers, switches, applications, and services

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

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