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Zendesk Support VS Yammer

Compare Zendesk Support VS Yammer and see what are their differences

Insightful.io
#1 Employee monitoring software that gives you unparalleled data about your team’s work habits. Take a deep dive into individual or organisational productivity metrics through real-time or historical data. featured
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Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

Yammer logo Yammer

Yammer is a leading enterprise social network used by more than 200,000 companies worldwide, including 85% of the Fortune 500, to get work done smarter and faster. Sign Up Today.
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  • Yammer Landing page
    Landing page //
    2023-07-17

  www.yammer.comSoftware by Yammer

Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Yammer videos

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What is Yammer?

More videos:

  • Review - When to use Teams, Yammer and SharePoint
  • Review - Microsoft Office 365 Yammer - Overview

Category Popularity

0-100% (relative to Zendesk Support and Yammer)

Zendesk Support

Yammer

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Communication
0 0%
Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and Yammer

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Yammer Reviews

We have no reviews of Yammer yet.
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What are some alternatives?

When comparing Zendesk Support and Yammer, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Slack - A messaging app for teams who see through the Earth!

Zoho Desk - Industry's first context-aware Helpdesk Software

MS SharePoint - Share, organize, and discover information with Microsoft SharePoint. Learn about SharePoint Online, OneDrive for Business, and Apps for SharePoint

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Jostle - A new kind of employee intranet that drives engagement & workplace culture. Achieves social participation in work relevant way. Participation rates are over 85%.

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