Software Alternatives, Accelerators & Startups
Register | Login

Zendesk Support VS UptimeRobot

Compare Zendesk Support VS UptimeRobot and see what are their differences

IsDown.app
Monitor all your cloud services with our status page aggregator. IT teams choose IsDown to monitor all their vendors and get alerts whenever an outage occurs. Integration with Datadog, PagerDuty, Slack, Microsoft Teams, and a lot more. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

UptimeRobot logo UptimeRobot

Free Website Uptime Monitoring
Not present
  • UptimeRobot
    Image date //
    2024-10-31

Zendesk Support features and specs

  • Multichannel Support
    Zendesk Support enables integration across multiple channels such as email, chat, social media, and phone, ensuring customers can reach out through their preferred medium.
  • Customizable Workflows
    The platform offers extensive customization options, allowing businesses to tailor workflows, ticket forms, and automated processes to fit specific needs.
  • Robust Reporting and Analytics
    Zendesk provides comprehensive reporting and analytics tools, giving organizations insights into customer interactions and agent performance to help optimize support operations.
  • Scalability
    Zendesk Support is designed to scale with growing businesses, offering various plans and add-ons that can accommodate increasing support needs.
  • Third-Party Integrations
    The platform supports numerous integrations with third-party applications such as CRM systems, e-commerce platforms, and project management tools, enhancing its functionality.
  • User-Friendly Interface
    Zendesk boasts an intuitive and easy-to-navigate interface, which can reduce the learning curve and improve the efficiency of support agents.

Possible disadvantages of Zendesk Support

  • Cost
    The pricing can be steep, especially for small businesses or startups, as various features and advanced functionalities are available only in higher-tier plans.
  • Complexity
    For companies new to customer support software, the comprehensive set of features and customization options may initially be overwhelming.
  • Limited Basic Plan
    The basic plans come with limited features, which may not be sufficient for businesses with specific needs or more complex support requirements.
  • Performance Issues
    Some users have reported occasional performance issues, including slow load times and system lags, which can hinder productivity.
  • Limited Offline Support
    Zendesk Support is cloud-based and may offer limited functionality when offline, potentially posing an issue for teams without reliable internet access.

UptimeRobot features and specs

  • Free Plan
    UptimeRobot offers a free plan that includes monitoring up to 50 websites at 5-minute intervals, which is ideal for small businesses or individual users.
  • User-Friendly Interface
    The platform provides an intuitive and easy-to-use dashboard, making it accessible even for those without technical expertise.
  • Multiple Monitoring Types
    UptimeRobot supports various types of monitoring including HTTP, HTTPS, Ping, Port, and Keyword monitoring, allowing users to tailor the service to their specific needs.
  • Notifications & Alerts
    The service offers multiple notification channels such as email, SMS, and third-party integrations like Slack, so users can be promptly informed of any downtime.
  • API Access
    RESTful API access is provided, which allows developers to integrate UptimeRobot’s functionalities into their own applications.
  • Maintenance Window Feature
    Provides a maintenance window feature that allows users to set specific times when their website will be down for planned maintenance, ensuring that these periods are not counted as downtime.
  • Reliable Notifications
    The app offers reliable alert systems through multiple channels such as email, SMS, Slack, and webhooks, helping users respond quickly to downtime.
  • Free Tier Available
    UptimeRobot offers a free tier with decent features for personal or small-scale use, making it accessible for users with limited budgets.
  • Status Pages
    Customizable status pages that can be shared publicly, allowing users to display the uptime status of their services to their audience.

Possible disadvantages of UptimeRobot

  • Limited Advanced Features in Free Plan
    Some advanced features, such as shorter monitoring intervals and additional notification options, are only available in the paid plans.
  • Occasional False Positives
    Some users have reported experiencing false positives, where UptimeRobot incorrectly identifies downtime, potentially causing unnecessary concern.
  • SMS Alerts are Paid
    While email notifications are free, SMS alerts require additional cost, which might be a disadvantage for users who rely heavily on SMS for instant notifications.
  • Limited Server Locations
    The number of server locations for checking uptime is somewhat limited compared to competitors, which can affect the accuracy of uptime reporting in different geographies.
  • Custom Notifications Setup Complexity
    Setting up customized notifications can be somewhat cumbersome and not as straightforward, requiring users to navigate through multiple settings.
  • Limited Free Tier
    The free plan has some limitations, such as a maximum of 50 monitors and a 5-minute monitoring interval, which may not be sufficient for larger or mission-critical setups.
  • Advanced Features are Paid
    Most advanced features, including SMS alerts and more frequent monitoring, require a paid subscription, which might be a barrier for some users.
  • Data Retention
    The free tier only retains monitoring data for 3 months, which may be insufficient for long-term analysis and historical comparisons.
  • Integration Complexity
    Integrating UptimeRobot with other services and platforms might require some technical know-how, making it a bit challenging for non-technical users.

Analysis of Zendesk Support

Overall verdict

  • Overall, Zendesk Support is highly regarded for companies seeking an effective and comprehensive customer support solution. It is particularly praised for its flexibility, allowing businesses to tailor the system to their specific needs.

Why this product is good

  • Zendesk Support is a popular customer service platform known for its ease of use, robust feature set, and scalability. It offers tools like ticketing systems, automation, reporting, analytics, and integrations with other apps, making it suitable for businesses of various sizes. Users often highlight its intuitive interface and strong support community as major benefits.

Recommended for

    Zendesk Support is recommended for small to large businesses that require a reliable and customizable customer service solution. It is ideal for teams looking to streamline their support processes, improve customer satisfaction, and provide multi-channel support across emails, chats, and social media.

Analysis of UptimeRobot

Overall verdict

  • Overall, UptimeRobot is considered a good option for website and server monitoring, especially for those who need a reliable and cost-effective solution. Its comprehensive monitoring features and positive user feedback contribute to its strong reputation in the market.

Why this product is good

  • UptimeRobot is widely regarded as a good service because it offers reliable monitoring solutions for websites and servers. It provides uptime monitoring, downtime alerts, and performance statistics, which are crucial for maintaining a website's health. UptimeRobot is also known for its user-friendly interface, easy setup, and affordability, making it accessible to both individuals and businesses.

Recommended for

    UptimeRobot is recommended for website owners, server administrators, small to medium-sized businesses, and developers who need consistent monitoring and want to ensure their web services are running smoothly without interruptions. It's also a great tool for IT professionals who require a straightforward monitoring solution without excessive costs.

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

UptimeRobot videos

+ Add

UptimeRobot Review: Complete Step By Step Guide (Best Leading Uptime Monitoring Service)

More videos:

  • Review - UptimeRobot REVIEW- Is This Website Monitoring Tool Delivering Substantial Value? See(View)
  • Review - Uptimerobot review-Is This really a GREAT TOOL Or Just Another OVER-HYPED One?See(Do not Use Yet )

Category Popularity

0-100% (relative to Zendesk Support and UptimeRobot)

Zendesk Support

UptimeRobot

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Website Monitoring
0 0%
Website Monitoring
100% 100

User comments

Share your experience with using Zendesk Support and UptimeRobot. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and UptimeRobot

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

UptimeRobot Reviews

Top 10 Free Status Page Software Providers in 2024
UptimeRobot, similar to Atlassian, is a well-known and trusted monitoring tool. Their free plan includes API management, 3rd party integrations, Email/SMS notifications, and 5-minute monitoring intervals.
Source: statusgator.com
Comparison of Cron Monitoring Services (November 2023)
Uptime Robot launched in 2010, is registered in Malta, and runs on Limestone Networks, AWS, and DigitalOcean. UptimeRobot started as a free website uptime monitoring service and added cron monitoring and hosted status pages support in 2019. After getting acquired in late 2019, UptimeRobot accelerated development and reorganized its pricing structure. Uptime Robot is a...
Source: blog.healthchecks.io
#10 Best Website Monitoring Tools [2022]
UptimeRobot is a website monitoring tool that offers various monitoring services that is more than enough to make sure that your site run with optimal performance and close to nil downtime. Ping monitoring, and port monitoring services offered by UptimeRobot make sure your network is working without any issue. UptimeRobot services are so reliable that if there is any...
Source: todaystechworld.com
10 Best Services to Monitor Website Uptime
Although Uptrends serves more than 30,000 users (compared to 1,5 million users in UptimeRobot, this is increasingly small); nevertheless, it has one of the best feedbacks on the web. Therefore, you can certainly give this platform a spin if you decide to track your site’s uptime.
Source: designmodo.com
10 Best Website Monitoring Services and Tools of 2022
UptimeRobot is a great choice if you are looking for a free website monitoring service with enough website monitors. The UptimeRobot website monitoring tool lets you monitor your website thoroughly and sends you alerts even before any significant website issue occurs so that you get the time to prevent such cases. Moreover, it allows you to customize colors, add logos, link...
Source: www.hostingseekers.com

Social recommendations and mentions

Based on our record, UptimeRobot seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk Support mentions (0)

We have not tracked any mentions of Zendesk Support yet. Tracking of Zendesk Support recommendations started around Mar 2021.

UptimeRobot mentions (5)

  • Top 10 StatusCake Alternatives in 2025
    UptimeRobot is known for its simplicity and effectiveness in uptime monitoring. It offers HTTP(s), ping, port, and keyword monitoring with 1-5 minute intervals. The platform includes SSL certificate monitoring and provides alerts via email, SMS, and integrations with services like Slack. - Source: dev.to / about 2 months ago
  • Struggling to Learn DevOps? Here’s How to Master It in Just 30 Days
    Bonus tip: Use UptimeRobot or StatusCake for external uptime checks. - Source: dev.to / about 2 months ago
  • Creating Your Own ChatGPT on a Free VPS — Simple and Fast!
    Regular requests: Send any request once a day (use cron or services like UptimeRobot). - Source: dev.to / about 2 months ago
  • Weekly Indie Log #2
    Uptime Robot - monitors my products’ uptime and alerts me if there’s any issue. - Source: dev.to / 2 months ago
  • Adventures in Homelabbing: From Cloud Obsession to Self-Hosted Shenanigans
    I was hoping that at this point in my blog post I would come out victorious and explain the solution, but I failed. My Watchdog service and bash script ironically also fail during this failure, so they don't even reboot the machine when they're supposed to. I do however, have a band-aid solution. I mentioned I had a Pi 5 on-hand, and during this exploration I ended up installing Home Assistant on it since for a... - Source: dev.to / 2 months ago

What are some alternatives?

When comparing Zendesk Support and UptimeRobot, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pingdom - With website monitoring from Pingdom you will be the first to know when your website is down. No installation required. 30-day free trial.

Zoho Desk - Industry's first context-aware Helpdesk Software

StatusCake - Website Uptime Monitoring & Alerts – Free Unlimited Downtime Monitoring

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Uptime.com - Everything you require for availability monitoring. Simple & intuitive industry leading Enterprise-grade features delivered at a fair price, that are continuously improving.

Loading...