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Zendesk Support VS SnapEngage

Compare Zendesk Support VS SnapEngage and see what are their differences

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Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

SnapEngage logo SnapEngage

SnapEngage live chat helps you to sell better and help your customer more effectively with both live chat and screen captures.
Not present
  • SnapEngage Landing page
    Landing page //
    2023-07-18

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

SnapEngage videos

+ Add

SnapEngage Review

More videos:

  • Review - SnapEngage - Intro to the agent chat portal
  • Review - SnapEngage Conversations Hub

Category Popularity

0-100% (relative to Zendesk Support and SnapEngage)

Zendesk Support

SnapEngage

Customer Support
75 75%
Customer Support
25% 25
Help Desk
79 79%
Help Desk
21% 21
Customer Service
100 100%
Customer Service
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and SnapEngage

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

SnapEngage Reviews

We have no reviews of SnapEngage yet.
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What are some alternatives?

When comparing Zendesk Support and SnapEngage, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zoho Desk - Industry's first context-aware Helpdesk Software

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

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