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Zendesk Support VS ProcessMaker

Compare Zendesk Support VS ProcessMaker and see what are their differences

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Smartsheet is an intuitive online project management tool enabling teams to increase productivity using cloud, collaboration, & mobile technologies. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

ProcessMaker logo ProcessMaker

ProcessMaker is an easy to use BPM and workflow software solution. It is used to design, automate, and deploy business processes of any kind.
Not present
  • ProcessMaker Landing page
    Landing page //
    2023-07-18

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

ProcessMaker videos

+ Add

ProcessMaker - 3 Minute Tour

More videos:

  • Review - Think Beyond Your Workflow with JotForm + ProcessMaker

Category Popularity

0-100% (relative to Zendesk Support and ProcessMaker)

Zendesk Support

ProcessMaker

Customer Support
100 100%
Customer Support
0% 0
BPM
0 0%
BPM
100% 100
Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using Zendesk Support and ProcessMaker. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and ProcessMaker

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

ProcessMaker Reviews

7 Best Business Process Management Tools (2023)
ProcessMaker is a flexible and intuitive software suite that allows you to create, manage, and deploy complex workflows using visual design, and an integrated UI for management, simulation, and testing.
Source: theecmconsultant.com
Top 7 Workflow Software (2020 Reviews)
ProcessMaker is an open-source workflow automation software that’s best suited for large companies. Its low-code business process management platform lets users design and automate workflows quickly.
Source: clickup.com
10 Best Open Source BPM Tools
ProcessMaker is a software that allows you to model your business processes. You access a graphical interface on which you can drag the different constituent elements of your workflows.
Source: wisdomplexus.com
20 Free Open Source BPM Software for Businesses in 2021
ProcessMaker Workflow BPM is one of the top open-source BPM software solutions that helps in creating a navigable framework of business processes. It is cloud-based and can be accessed from all popular devices and browsers. The best think is that it can be used by businesses of all the sizes and requirements
Source: www.techjockey.com
Top 15 Workflow Management Software Solutions
ProcessMaker is an easy to use and cost effective open source business process management (BPM) and workflow software tool. It is lightweight, very efficient, and has a low overhead. Numerous business analysts and subject matter experts use ProcessMaker as their workflow software solution because it enables them to communicate with their technical teams effectively and...
Source: financesonline.com

What are some alternatives?

When comparing Zendesk Support and ProcessMaker, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

Zoho Desk - Industry's first context-aware Helpdesk Software

ProntoForms - ProntoForms is a mobile business solutions application, converting paper forms onto any tablet or mobile device.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Nintex - Cloud-based digital workflow management automation platform

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