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Zendesk Support VS Podium

Compare Zendesk Support VS Podium and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

Podium logo Podium

Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.
Not present
  • Podium Landing page
    Landing page //
    2023-06-16

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

Podium videos

+ Add

Podium Review Management Tutorial: How To Send a Podium Review Via Text

More videos:

  • Review - Get TONS of Google Reviews with Podium
  • Demo - Podium Demo
  • Demo - Podium Demo
  • Review - Podium Reviews
  • Review - Podium Review, Pricing & Features | Free Plan in Description

Category Popularity

0-100% (relative to Zendesk Support and Podium)

Zendesk Support

Podium

Customer Support
100 100%
Customer Support
0% 0
Reputation Management
0 0%
Reputation Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Online Reviews
0 0%
Online Reviews
100% 100

User comments

Share your experience with using Zendesk Support and Podium. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and Podium

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Podium Reviews

15 Best Twilio Alternatives 2022
The Podium’s biggest advantage over Twilio is that Podium has features and tools built for smaller businesses looking for a way to build a reputation through communication and improve their business.
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
Expect you’re a local/small business yet looking for a tool like Twilio that will help you keep all your communications in control with no intricate functions. Because case, Podium is a terrific alternative you must check out.
Source: www.techolac.com
Review Generation Platforms: Which One Is Best for My Business?
How It Works: Podium is a reputation management software that over 130,000 customers use to generate, manage, and improve their review rating and reputation on sites like Google, Facebook, HealthGrades, Edmunds, and more. The platform features a single dashboard to manage all your customer interactions including Facebook messages, Google’s click-to-message, and inbound...
Source: www.bluecorona.com

What are some alternatives?

When comparing Zendesk Support and Podium, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Birdeye - #1 most trusted reputation and customer experience platform for local business

Zoho Desk - Industry's first context-aware Helpdesk Software

Reputation.com - Reputation.com is a solution for tracking and improving online reviews, social media, and local search visibility for businesses.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

ReviewTrackers - Software that generates new customer reviews, engages your customers and lets you listen and...

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