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Zendesk Support VS eXo Platform

Compare Zendesk Support VS eXo Platform and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

eXo Platform logo eXo Platform

Digital workplace solution
Not present
  • eXo Platform Landing page
    Landing page //
    2023-05-06

eXo Platform is an all-in-one digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost collaboration and manage company knowledge.

To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calendars, task management, forums, polls, private or team chat, video calls, and search function for quickly finding any information. The platform also helps boost employee engagement through gamification, reward programs, employee recognition tools and more.

Features can be switched on or off according to your needs. You can brand and personalize the interface of the platform, build internal resource centers, news areas, collaborative spaces, communities and tailor each one of them with all the content and apps you need.

The platform is accessible from any web browser. Mobile apps for Android and iOS devices are also available and allow users on the go to be notified about important things through push notifications and access all of the platform’s features.

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

eXo Platform videos

+ Add

eXo Platform en 2 minutes

Category Popularity

0-100% (relative to Zendesk Support and eXo Platform)

Zendesk Support

eXo Platform

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and eXo Platform

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

eXo Platform Reviews

  1. Excellent Collaboration and Communication Tool

    eXo Platform has transformed the way our team collaborates and communicates. The range of tools available, from wikis to discussion forums and activity streams, has made it easier for us to share information and work together on projects. The document management system is particularly effective, allowing us to organize, version, and share documents seamlessly.

  2. Empowering Digital Collaboration with Exo Platform

    Knowledge Management: Encourages knowledge sharing and retention through wikis, forums, and document repositories.

    👍 Pros:    The platform's security measures ensure the protection of sensitive data, while its scalability caters to the diverse needs of organizations of all sizes.
    👎 Cons:    Potential users should be aware of the platform's learning curve, resource requirements, and potential integration challenges.
  3. eXo Platform Delivers Outstanding Features with Exceptional Support

    Utilizing eXo has been truly remarkable. The platform encompasses all the essential features for effective collaboration and communication, and the support from the customer success team has been invaluable in facilitating a smooth transition.

50 Best Computer-Based Training Tools
eXo Platform is open-source digital workplace software that includes a number of collaboration, communication, employee reward, and knowledge management features. It gives employees access to a company’s knowledge base that consists of documents. Employees can directly view compliance documents and learning materials in all popular formats online. The platform also has an...
Source: www.ispringsolutions.com

What are some alternatives?

When comparing Zendesk Support and eXo Platform, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Workplace by Facebook - Connect everyone in your company and turn ideas into action.

Zoho Desk - Industry's first context-aware Helpdesk Software

Communifire - Enterprise Social Collaboration Software

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

HumHub - HumHub is a free social network software and framework built to give you the tools to make teamwork easy and successful.

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