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Zendesk Support VS BMC Helix ITSM

Compare Zendesk Support VS BMC Helix ITSM and see what are their differences

SysAid
Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly featured
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Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

BMC Helix ITSM logo BMC Helix ITSM

BMC Helix ITSM is a SaaS-based software that helps IT companies in providing effective service management solutions.
Not present
  • BMC Helix ITSM Landing page
    Landing page //
    2023-09-11

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

BMC Helix ITSM videos

+ Add

Overview of BMC Helix ITSM Insights

More videos:

  • Review - What’s new in BMC Helix ITSM 20.08

Category Popularity

0-100% (relative to Zendesk Support and BMC Helix ITSM)

Zendesk Support

BMC Helix ITSM

Customer Support
100 100%
Customer Support
0% 0
Help Desk
81 81%
Help Desk
19% 19
Service Desk
0 0%
Service Desk
100% 100
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and BMC Helix ITSM

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

BMC Helix ITSM Reviews

We have no reviews of BMC Helix ITSM yet.
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What are some alternatives?

When comparing Zendesk Support and BMC Helix ITSM, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zoho Desk - Industry's first context-aware Helpdesk Software

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly

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