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Zendesk Support VS 1010Data

Compare Zendesk Support VS 1010Data and see what are their differences

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Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

1010Data logo 1010Data

1010data provides cloud-based big data analytics for retail, manufacturing, telecom and financial services enterprises.
Not present
  • 1010Data Landing page
    Landing page //
    2023-10-04

Zendesk Support features and specs

  • Multichannel Support
    Zendesk Support enables integration across multiple channels such as email, chat, social media, and phone, ensuring customers can reach out through their preferred medium.
  • Customizable Workflows
    The platform offers extensive customization options, allowing businesses to tailor workflows, ticket forms, and automated processes to fit specific needs.
  • Robust Reporting and Analytics
    Zendesk provides comprehensive reporting and analytics tools, giving organizations insights into customer interactions and agent performance to help optimize support operations.
  • Scalability
    Zendesk Support is designed to scale with growing businesses, offering various plans and add-ons that can accommodate increasing support needs.
  • Third-Party Integrations
    The platform supports numerous integrations with third-party applications such as CRM systems, e-commerce platforms, and project management tools, enhancing its functionality.
  • User-Friendly Interface
    Zendesk boasts an intuitive and easy-to-navigate interface, which can reduce the learning curve and improve the efficiency of support agents.

Possible disadvantages of Zendesk Support

  • Cost
    The pricing can be steep, especially for small businesses or startups, as various features and advanced functionalities are available only in higher-tier plans.
  • Complexity
    For companies new to customer support software, the comprehensive set of features and customization options may initially be overwhelming.
  • Limited Basic Plan
    The basic plans come with limited features, which may not be sufficient for businesses with specific needs or more complex support requirements.
  • Performance Issues
    Some users have reported occasional performance issues, including slow load times and system lags, which can hinder productivity.
  • Limited Offline Support
    Zendesk Support is cloud-based and may offer limited functionality when offline, potentially posing an issue for teams without reliable internet access.

1010Data features and specs

  • Scalability
    1010Data is designed to handle massive datasets, making it suitable for large enterprises that require powerful data processing capabilities.
  • Ease of Use
    The platform offers a user-friendly interface and intuitive data analysis tools, which can ease the learning curve for new users.
  • Integrated Platform
    1010Data provides a unified platform that combines data storage, processing, and analytics, allowing for seamless data management and analysis.
  • Real-Time Analytics
    The platform supports real-time data analysis, enabling businesses to make timely decisions based on the latest data insights.
  • Strong Security Measures
    1010Data implements robust security protocols, ensuring that sensitive data is protected against unauthorized access.
  • Industry-Specific Solutions
    The platform offers tailored solutions for various industries such as retail, finance, and healthcare, helping users meet sector-specific requirements.

Possible disadvantages of 1010Data

  • Cost
    The platform can be expensive for small to medium-sized businesses, potentially putting it out of reach for organizations with limited budgets.
  • Complexity for Advanced Users
    While 1010Data is user-friendly, more advanced users may find the platform's limitations restricting for highly complex or custom analyses.
  • Integration Challenges
    Integrating 1010Data with existing systems and workflows can be complex and might require additional resources and time.
  • Steep Learning Curve for Advanced Features
    Despite the easy-to-use interface, mastering the platform's advanced features may require significant training and expertise.
  • Performance Issues with Extremely Large Datasets
    Although designed for scalability, performance can degrade when working with extremely large datasets or very complex queries.
  • Limited Offline Capabilities
    1010Data is primarily cloud-based, which can be a limitation for users needing robust offline functionality for data analysis.

Analysis of Zendesk Support

Overall verdict

  • Overall, Zendesk Support is highly regarded for companies seeking an effective and comprehensive customer support solution. It is particularly praised for its flexibility, allowing businesses to tailor the system to their specific needs.

Why this product is good

  • Zendesk Support is a popular customer service platform known for its ease of use, robust feature set, and scalability. It offers tools like ticketing systems, automation, reporting, analytics, and integrations with other apps, making it suitable for businesses of various sizes. Users often highlight its intuitive interface and strong support community as major benefits.

Recommended for

    Zendesk Support is recommended for small to large businesses that require a reliable and customizable customer service solution. It is ideal for teams looking to streamline their support processes, improve customer satisfaction, and provide multi-channel support across emails, chats, and social media.

Analysis of 1010Data

Overall verdict

  • Overall, 1010Data is considered a good choice for businesses looking for comprehensive data analytics solutions, especially if they operate in industries where handling large datasets is crucial. Its power, scalability, and ease of use make it a popular choice among enterprises that need to transform data into strategic insights.

Why this product is good

  • 1010Data is known for providing robust big data analytics and insights, particularly for companies in the retail, finance, and consumer goods sectors. It offers a cloud-based platform that enables businesses to manage, share, and analyze large datasets quickly and efficiently. Users appreciate its strong data integration capabilities, high performance on complex queries, and the ability to handle large volumes of data. Additionally, 1010Data’s focus on providing actionable insights makes it a valuable tool for data-driven decision-making.

Recommended for

  • Retail companies needing to manage and analyze large sales and customer data.
  • Financial institutions looking for detailed analysis of market and transaction data.
  • Consumer goods companies that require insights into supply chain and product performance.
  • Businesses that need to integrate diverse data sources into a cohesive analytics platform.
  • Organizations seeking a cloud-based solution capable of handling complex queries and large datasets.

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

1010Data videos

+ Add

Introduction to 1010data

More videos:

  • Review - 1010data Employee Reviews - Q3 2018
  • Review - 1010data Company Overview

Category Popularity

0-100% (relative to Zendesk Support and 1010Data)

Zendesk Support

1010Data

Customer Support
100 100%
Customer Support
0% 0
Data Dashboard
0 0%
Data Dashboard
100% 100
Help Desk
100 100%
Help Desk
0% 0
Database Tools
0 0%
Database Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and 1010Data

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

1010Data Reviews

We have no reviews of 1010Data yet.
Be the first one to post

Social recommendations and mentions

Based on our record, 1010Data seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk Support mentions (0)

We have not tracked any mentions of Zendesk Support yet. Tracking of Zendesk Support recommendations started around Mar 2021.

1010Data mentions (1)

  • Where to get this kind of graph?
    Everything costs money. If you buy a subscription to https://www.vandaresearch.com/ you'll get this. If you buy a subscription to 1010data.com you'll get good info. If you're getting your info from WSB you're betting on epsilon, not alpha. Source: almost 3 years ago

What are some alternatives?

When comparing Zendesk Support and 1010Data, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Looker - Looker makes it easy for analysts to create and curate custom data experiences—so everyone in the business can explore the data that matters to them, in the context that makes it truly meaningful.

Zoho Desk - Industry's first context-aware Helpdesk Software

Jupyter - Project Jupyter exists to develop open-source software, open-standards, and services for interactive computing across dozens of programming languages. Ready to get started? Try it in your browser Install the Notebook.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Google BigQuery - A fully managed data warehouse for large-scale data analytics.

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