Software Alternatives & Reviews

Zendesk Support Suite VS Unimus

Compare Zendesk Support Suite VS Unimus and see what are their differences

Zendesk Support Suite logo Zendesk Support Suite

Zendesk Support Suite is a tool that solves and emerges multiple tasks in one place.

Unimus logo Unimus

Unimus is a Network Automation and Configuration management (NCM) solution designed for fast deployment network-wide and ease of use. Unimus does not require learning any abstraction or templating languages, and does not require any coding skills.
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  • Unimus Landing page
    Landing page //
    2021-03-31

Unimus is a multi-vendor NCM software that covers these four main areas:

  1. Network Automation - Deploy configuration network-wide with just a few clicks with the Mass Config Push / Pull features available in Unimus.

  2. Disaster Recovery - Automatic, continuous configuration backup with notifications on failure. Your network will be prepared for any unforeseen circumstances.

  3. Change Management - Easy change management with graphical diffs in only a few clicks. Unimus makes change-tracking and change-auditing an easy task.

  4. Configuration Auditing - Gain visibility into your network. Search your entire networks configuration in seconds to know what is configured how and where.

Zendesk Support Suite features and specs

No features have been listed yet.

Unimus features and specs

  • Network Automation: Mass Config Push / Pull
  • Configuration Backup: Network disaster recovery
  • Change management: Configuration change detection, notifications and change review / auditing
  • Configuration Auditing: Network-wide configuration search for easy compliance validation

Zendesk Support Suite videos

No Zendesk Support Suite videos yet. You could help us improve this page by suggesting one.

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Unimus videos

New NMS Sync Logic in Unimus 2.4.0

More videos:

  • Review - Unimus 2.4 release overview
  • Review - Unimus in 2 min
  • Review - Unimus 2.0.0 release overview

Category Popularity

0-100% (relative to Zendesk Support Suite and Unimus)
Help Desk
100 100%
0% 0
Network Automation
0 0%
100% 100
Customer Support
100 100%
0% 0
Configuration Auditing
0 0%
100% 100

User comments

Share your experience with using Zendesk Support Suite and Unimus. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Unimus seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk Support Suite mentions (0)

We have not tracked any mentions of Zendesk Support Suite yet. Tracking of Zendesk Support Suite recommendations started around Mar 2021.

Unimus mentions (19)

  • Mixed Platform for Switches and Wireless Access Points
    I recently found out about unimus. It really works well to push configs and gather configs - you can see the changes for each config pull even across different devices. It runs as .exe or on a vm Check it out! Not even expensive - 1device 4,5€ a year or 7500€ a year unlimited. Source: 12 months ago
  • Cisco Configuration Change Monitoring for Network Team
    Unimus would handle this nicely for you. It will build a versioned configuration history for your devices, and you can then see changepoints - when something changed, and what changed (including nice graphical diffs). Source: about 1 year ago
  • Track Changes on Switches/Routers/Firewalls
    Take a look at Unimus. It will generate a configuration timeline for your devices, you can generate diffs, and it will send config change notifications (including full graphical diffs in the change notification emails / Slack notifications). Also many other useful config management features in there. Source: about 1 year ago
  • Version control for configs yes or no?
    I forgot also Unimus. They are amazing 🤩. https://unimus.net. Source: about 1 year ago
  • What is the best way to make all cisco configs match?
    If you have zero netops experience (eg ansible) this will work: https://unimus.net/. Source: about 1 year ago
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What are some alternatives?

When comparing Zendesk Support Suite and Unimus, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Oxidized - configuration backup software (IOS, JunOS) - silly attempt at rancid

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

RANCID - RANCID - Really Awesome New Cisco confIg Differ.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

GenieACS - A fast and lightweight TR-069 Auto Configuration Server (ACS)