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Zendesk Sunshine VS InStream CRM

Compare Zendesk Sunshine VS InStream CRM and see what are their differences

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Zendesk Sunshine logo Zendesk Sunshine

Open, flexible CRM platform built on AWS

InStream CRM logo InStream CRM

Business relationship management platform - CRM alternative
Not present
  • InStream CRM Landing page
    Landing page //
    2021-12-12

Zendesk Sunshine features and specs

  • Flexibility
    Zendesk Sunshine is built on open standards, allowing for easy integration with various tools and platforms. This flexibility makes it possible to create customized solutions that fit specific business needs.
  • Scalability
    The platform is designed to handle a growing volume of operations and users. This scalability ensures that businesses can continue using Zendesk Sunshine as they expand without worrying about outgrowing the platform.
  • Real-time Data Processing
    With Zendesk Sunshine, businesses can process and analyze data in real-time, leading to quicker decision-making and improved customer experiences.
  • AWS Integration
    The platform runs natively on Amazon Web Services (AWS), benefiting from AWS's robust infrastructure, security, and global reach, ensuring high availability and reliability.
  • Custom App Development
    Zendesk Sunshine supports custom app development, enabling businesses to build apps tailored to their specific workflows and processes.

Possible disadvantages of Zendesk Sunshine

  • Complexity
    Given its flexibility and wide range of features, Zendesk Sunshine can be complex to implement, especially for businesses without a dedicated technical team.
  • Cost
    While offering powerful features, the cost of using Zendesk Sunshine can be prohibitive for small businesses or startups with limited budgets.
  • Learning Curve
    Employees may require extensive training to effectively utilize all features of the platform, which can be time-consuming and require additional resources.
  • Dependence on AWS
    While AWS provides a reliable infrastructure, businesses are dependent on AWS's uptime and services, which might be a concern for those preferring a different infrastructure provider.
  • Limited Offline Capabilities
    Zendesk Sunshine is primarily cloud-based, which means that offline functionality is limited and may pose issues for teams that need to operate in areas with unreliable internet connectivity.

InStream CRM features and specs

  • User-Friendly Interface
    InStream CRM is designed with a clean and intuitive interface that makes it easy for users to navigate and manage their customer relationships effectively.
  • Customizable Features
    The platform offers various customization options, allowing businesses to tailor the CRM system to their specific needs, including custom fields and tags.
  • Integration Capabilities
    InStream CRM can integrate with several popular third-party applications, enhancing its functionality and allowing seamless data transfer across platforms.
  • Affordable Pricing
    The CRM offers competitive pricing plans, making it accessible for small to medium-sized businesses looking for efficient customer relationship tools without a high cost.
  • Contact Management
    InStream provides robust contact management features, ensuring users can easily organize, track, and maintain their customer information.

Possible disadvantages of InStream CRM

  • Limited Advanced Features
    Compared to some other CRM systems, InStream might lack certain advanced features that larger enterprises may require, such as advanced analytics or reporting tools.
  • Learning Curve for Advanced Customization
    While the basic features are user-friendly, there might be a learning curve associated with advanced customization options, which may require additional time and effort to master.
  • Scalability Concerns
    As businesses grow, they may find that the features of InStream CRM are not as scalable as needed, potentially necessitating a switch to a more comprehensive CRM solution.
  • Mobile Application Limitations
    Users have reported that the mobile application version of InStream CRM could be limited in functionality compared to its desktop counterpart.
  • Support and Documentation
    Some users have mentioned that the support and documentation provided by InStream CRM could be improved for quicker troubleshooting and a better understanding of features.

Analysis of InStream CRM

Overall verdict

  • InStream CRM is considered a good option, particularly for small to mid-sized businesses seeking a CRM solution that emphasizes simplicity and effective relationship management. Users typically find it to be a cost-effective and functional choice, especially if they prioritize ease of use and integration capabilities.

Why this product is good

  • InStream CRM is praised for its user-friendly interface and strong focus on relationship management. It provides features such as contact management, sales tracking, and pipeline management, which are integral for businesses looking to improve their sales processes and customer interactions. The platform often receives positive feedback for its customization options and app integrations, enhancing productivity and workflow efficiency.

Recommended for

    InStream CRM is recommended for small to medium-sized enterprises and sales teams that require an intuitive, relationship-focused CRM solution. It is particularly beneficial for companies looking to streamline their sales processes without being overwhelmed by overly complex tools. Additionally, it suits businesses that appreciate customizable pipelines and the ability to integrate with other applications to enhance operational efficiency.

Zendesk Sunshine videos

+ Add

Introducing Zendesk Sunshine

More videos:

  • Demo - Zendesk Sunshine Demo

InStream CRM videos

No InStream CRM videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk Sunshine and InStream CRM)

Zendesk Sunshine

InStream CRM

CRM
32 32%
CRM
68% 68
Sales
25 25%
Sales
75% 75
Marketing
100 100%
Marketing
0% 0
Sales Workflow
30 30%
Sales Workflow
70% 70

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Sunshine and InStream CRM

Zendesk Sunshine Reviews

We have no reviews of Zendesk Sunshine yet.
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InStream CRM Reviews

9 Cheap Salesforce Alternatives that Make CRM as Simple as Amazon.com
InStream was founded in Poland in 2015, and quickly caught hold in the SMB CRM market. It comes in at No. 4 on Capterra’s Top 20 Most Affordable CRM Software list, starting at only $6/month for single users. They even offer a free plan for one user and 100 contacts. InStream automatically synchronizes contacts with social media accounts. Users praise InStream for its sleek...
Source: blog.capterra.com

What are some alternatives?

When comparing Zendesk Sunshine and InStream CRM, you can also consider the following products

Zence Loyalty - Design and implement tailored loyalty programs to reward customers, increase retention, and enhance brand advocacy.

Onesheet CRM - The Simple CRM for Google Sheets

Gmail CoPilot by cloudHQ - Easy CRM: View all past conversations with an email contact

Freshsales CRM - A full-fledged CRM for high-velocity sales teams.

Wobaka - Refreshingly Simple CRM And Email Automation

Followup.cc - FollowUp for email is a lightweight productivity suite that keeps your conversations and tasks from slipping through the cracks. Set perfectly timed reminders that arrive at the top of your inbox, right when you need them.

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