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Zendesk Sunshine VS ClickUp

Compare Zendesk Sunshine VS ClickUp and see what are their differences

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Zendesk Sunshine logo Zendesk Sunshine

Open, flexible CRM platform built on AWS

ClickUp logo ClickUp

ClickUp's #1 rated productivity software is making more productive projects with a beautifully designed and intuitive platform.
Not present
  • ClickUp Landing page
    Landing page //
    2022-01-13

Zendesk Sunshine features and specs

  • Flexibility
    Zendesk Sunshine is built on open standards, allowing for easy integration with various tools and platforms. This flexibility makes it possible to create customized solutions that fit specific business needs.
  • Scalability
    The platform is designed to handle a growing volume of operations and users. This scalability ensures that businesses can continue using Zendesk Sunshine as they expand without worrying about outgrowing the platform.
  • Real-time Data Processing
    With Zendesk Sunshine, businesses can process and analyze data in real-time, leading to quicker decision-making and improved customer experiences.
  • AWS Integration
    The platform runs natively on Amazon Web Services (AWS), benefiting from AWS's robust infrastructure, security, and global reach, ensuring high availability and reliability.
  • Custom App Development
    Zendesk Sunshine supports custom app development, enabling businesses to build apps tailored to their specific workflows and processes.

Possible disadvantages of Zendesk Sunshine

  • Complexity
    Given its flexibility and wide range of features, Zendesk Sunshine can be complex to implement, especially for businesses without a dedicated technical team.
  • Cost
    While offering powerful features, the cost of using Zendesk Sunshine can be prohibitive for small businesses or startups with limited budgets.
  • Learning Curve
    Employees may require extensive training to effectively utilize all features of the platform, which can be time-consuming and require additional resources.
  • Dependence on AWS
    While AWS provides a reliable infrastructure, businesses are dependent on AWS's uptime and services, which might be a concern for those preferring a different infrastructure provider.
  • Limited Offline Capabilities
    Zendesk Sunshine is primarily cloud-based, which means that offline functionality is limited and may pose issues for teams that need to operate in areas with unreliable internet connectivity.

ClickUp features and specs

  • Flexible Task Management
    ClickUp offers a wide range of customization options for task management, including nested tasks, due dates, priorities, and custom fields.
  • All-in-One Solution
    Combining tasks, docs, goals, chat, and more into a single platform reduces the need for multiple tools, which can streamline workflows and reduce costs.
  • Integration Capabilities
    Supports numerous integrations with other tools like Slack, Google Drive, and Trello, allowing for seamless connectivity and data synchronization.
  • Scalability
    Suitable for teams of all sizes, from small startups to large enterprises, and can scale as the organization grows.
  • User-Friendly Interface
    Intuitive design and user interface make it easier for new users to get up and running quickly.
  • Robust Free Tier
    Offers a comprehensive free tier that includes many of the platform’s key features, making it accessible for smaller teams and startups.

Possible disadvantages of ClickUp

  • Learning Curve
    Due to the vast array of features and options, new users may find it overwhelming and may require a significant time investment to master.
  • Performance Issues
    Some users report that the platform can slow down, especially when handling large projects or numerous tasks, which can affect productivity.
  • Complexity
    The sheer number of customization options and features can sometimes complicate simple workflows, requiring advanced planning to optimize use.
  • Notification Overload
    Users may receive a high volume of notifications, which can become distracting and reduce the effectiveness of the platform's communication features.
  • Inconsistent Updates
    Occasional updates can introduce new bugs or affect existing functionalities, causing disruptions in workflow.
  • Limited Offline Access
    While primarily designed for cloud use, it offers limited offline access, which can be a drawback for users in areas with inconsistent internet connectivity.

Analysis of ClickUp

Overall verdict

  • ClickUp is a strong option for individuals and teams looking for a robust, all-in-one project management and productivity tool. Its rich feature set and customization options make it a viable solution for those seeking efficiency and flexibility in managing projects.

Why this product is good

  • ClickUp is known for its versatility and comprehensive set of features designed to enhance productivity and streamline project management. It integrates task management, goal-setting, time tracking, and collaboration tools into a single platform. Its customizable interface allows users to tailor the experience to their specific needs, making it a popular choice for teams of various sizes and industries. Additionally, frequent updates and strong customer support contribute to its positive reputation.

Recommended for

    ClickUp is recommended for project managers, teams, and organizations of all sizes, especially those in fast-paced or complex industries that require detailed project tracking and collaboration. It's also suitable for remote teams, freelancers, and anyone looking to improve their organizational skills and productivity.

Zendesk Sunshine videos

+ Add

Introducing Zendesk Sunshine

More videos:

  • Demo - Zendesk Sunshine Demo

ClickUp videos

+ Add

ClickUp 2.0: Features, Pricing & More (2019)

More videos:

  • Tutorial - A Clickup Tour, Pros and Cons, & How to Set It Up (Full ClickUp Review and Tutorial)
  • Review - ClickUp 1.0 Review: Features, Pricing & Opinions
  • Review - ClickUp 2021 Review: Is it still the best project management software? (YES!)
  • Review - Clickup Review for Project Management 2022 | Better than Monday.com & Asana?
  • Review - Monday.com vs ClickUp Review (Simple Breakdown in 2022)
  • Review - ClickUp v Monday | Project Management Software Head-to-Head
  • Tutorial - ClickUp Tutorial - How to use ClickUp for Beginners

Category Popularity

0-100% (relative to Zendesk Sunshine and ClickUp)

Zendesk Sunshine

ClickUp

CRM
100 100%
CRM
0% 0
Project Management
0 0%
Project Management
100% 100
Sales
100 100%
Sales
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

Share your experience with using Zendesk Sunshine and ClickUp. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Sunshine and ClickUp

Zendesk Sunshine Reviews

We have no reviews of Zendesk Sunshine yet.
Be the first one to post

ClickUp Reviews

  1. Edi Malkovich
    Great product

    All-in-one tool. We use it for docs, project management, tasks, wiki and so on. Awesome product!

  2. Christopher Guillou
    · Working at CCG Communication / Photo ·
    Awesome, complete and exciting platform !

    Been using Clickup for 8 months now and can't imagine life/work without it ... Very complete and in constant improvement thanks to a great team.

Top 10 Notion Alternatives for 2025 and Why Teams Are Choosing Ledger
ClickUp has everything—including the kitchen sink. It’s extremely customizable, but that power often comes at the expense of usability. Many teams report spending more time setting it up than actually using it.
Source: www.ledgerteams.com
The Top 7 ClickUp Alternatives You Need to Know in 2025
Curious about how Ledger compares to ClickUp? Dive into our detailed analysis and see why Ledger stands out for teams of all sizes. Explore Ledger vs ClickUp now!
Source: www.ledgerteams.com
How Tight-Knit Teams Get More Done with Innovative Project Management Tools
ClickUp: It’s considered an “all-in-one” platform for tasks, docs, and messaging. You can tweak it to show either a simple list or a full-blown timeline. If your group is used to wearing different hats, having everything in one place can be a relief.
Source: medium.com
11 Popular Knowledge Management Tools to Consider in 2025 
ClickUp’s AI tools come with features like automated summarization, writing suggestions, and powerful search that leverage your team’s collective knowledge within ClickUp. ClickUp also integrates seamlessly with popular design and marketing tools.
Source: knowmax.ai
10 Best Canny Alternatives and Competitors in 2025
When you’re searching for an alternative feedback management tool to replace Canny, it’s hard to beat ClickUp. This task management software helps you manage everything from your team’s workload to user feedback. Use it for product management to collect user feedback, generate team discussions on feature requests, and build roadmaps for product initiatives.
Source: clickup.com

Social recommendations and mentions

Based on our record, ClickUp seems to be more popular. It has been mentiond 112 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk Sunshine mentions (0)

We have not tracked any mentions of Zendesk Sunshine yet. Tracking of Zendesk Sunshine recommendations started around Mar 2021.

ClickUp mentions (112)

View more

What are some alternatives?

When comparing Zendesk Sunshine and ClickUp, you can also consider the following products

Zence Loyalty - Design and implement tailored loyalty programs to reward customers, increase retention, and enhance brand advocacy.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Gmail CoPilot by cloudHQ - Easy CRM: View all past conversations with an email contact

monday.com - The most intuitive platform to manage projects and teamwork

InStream CRM - Business relationship management platform - CRM alternative

Basecamp - A simple and elegant project management system.

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