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Zendesk Explore VS logit.io

Compare Zendesk Explore VS logit.io and see what are their differences

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Zendesk Explore logo Zendesk Explore

Analytics to measure & improve the customer experience

logit.io logo logit.io

Logit.io provides complete observability of logs, metrics and traces. The platform also offers alerting & monitoring, as well as Prometheus, OpenSearch & Grafana. Ingest any type of data to see real-time insights about your applications and services
Not present
  • logit.io Landing page
    Landing page //
    2021-08-11

Centralise logs, metrics and traces into a single platform for observability with Logit.io. The Logit.io platform provides complete data reporting, monitoring and alerting by harnessing the best open source tools including ELK, OpenSearch, Prometheus & Grafana.

As the Logit.io platform operates in compliance with GDPR, HIPAA, SOC 2 and is ISO 27001 & PCI Service Provider certified, you can rest assured that we uphold the best security standards possible to protect our user’s data and information security interests. The platform can also be used to meet compliance with the Cybersecurity Maturity Model certification for the following ID numbers AU.2.041, AU.2.042, AU.2.044, AU.3.045, AU.3.046, AU.3.048, AU.3.049, AU.3.050, AU.3.051 and AU.3.052.

In addition to this, our platform can also be used to detect and mitigate issues such as Log4Shell CVE-2021-44228.

Whether you need to conduct application performance monitoring, log management, infrastructure monitoring, SIEM, or data visualisation, the Logit.io platform is here to provide a complete platform for data management and analysis.

Zendesk Explore

Website
zendesk.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

logit.io

Website
logit.io
Pricing URL
Official logit.io Pricing
$ Details
paid Free Trial $0.74 (per GB per day)
Platforms
Ruby Java Python .Net GoLang Log4net Logary Node JS Fastly CloudFront Windows Google Chrome Linux iOS REST API Slack Apache Windows IIS
Release Date
2014 November
Edit details

Zendesk Explore features and specs

  • Comprehensive Analytics
    Zendesk Explore provides a wide range of analytical capabilities, allowing users to create and customize reports and dashboards for in-depth insights into customer interactions and support operations.
  • Seamless Integration
    Explore integrates seamlessly with other Zendesk products, enabling users to leverage existing data without the need for additional configuration or complex data migration processes.
  • Pre-built Reports
    The tool comes with a variety of pre-built report templates, which can save time for businesses by providing immediate access to common analytics use cases without requiring custom report creation from scratch.
  • Customizable Dashboards
    Users can create personalized dashboards tailored to their specific requirements, which allows for more focused and relevant data presentation that suits their business needs.
  • Real-time Data Updates
    Zendesk Explore offers near real-time data reporting, ensuring that users are working with the most current information available for decision-making.

Possible disadvantages of Zendesk Explore

  • Learning Curve
    As with many analytical tools, there can be a learning curve, particularly for users who are not familiar with data analysis, which might require training or time to adapt.
  • Performance on Large Data Sets
    Some users report that performance can be slow when handling large volumes of data, which can hinder efficiency and the speed at which insights are derived.
  • Limited Customization for Complex Reports
    While highly customizable for standard reports, users might find limitations when trying to create more complex or non-standard reports, requiring them to work within the confines of the tool’s capabilities.
  • Cost
    Zendesk Explore is an added cost for those who are already paying for Zendesk's suite of products, and businesses need to ensure the value justifies this additional expense.
  • Dependency on Zendesk Ecosystem
    As a tool best used within the Zendesk suite, organizations looking for a more standalone solution may find themselves locked into the Zendesk ecosystem if they rely on Explore for their analytics needs.

logit.io features and specs

  • Retention Period
    365+ days with Enterprise
  • Free Trial
    14-day free trial, no credit card required
  • Grafana
    Unlimited
  • ELK Stack
    Unlimited
  • Logs Per Day
    2GB - 15TB+ with Enterprise
  • Users
    Unlimited
  • Search and Filtering
  • Stack Version Management
  • Logging
  • Metrics
  • Elasticsearch Cluster
  • Logstash
  • Kibana
  • Custom Visualisations and Dashboards
  • Saved Searches
  • Integrations (Slack, Pagerduty, etc)
  • Preconfigured Log/Metric Collection
  • Custom Log/Metric Collection
  • Auto-scaling
  • Over-usage Protection
  • Preconfigured Logstash Parsing
  • Two Factor Authentication (2FA)
  • Role Based Access Control
  • Audit Log
  • Help Centre

Analysis of logit.io

Overall verdict

  • Logit.io is a solid choice for organizations looking for a reliable log management service, especially those that appreciate flexibility with open-source tools like ELK Stack. Its features and capabilities align well with current industry needs, making it a competitive option in the log management space.

Why this product is good

  • Logit.io is considered good because it offers a comprehensive log management and analysis platform that supports multiple technologies, including ELK Stack and Grafana. It provides valuable insights through data visualization, alerting, and reporting, making it easier to monitor application and infrastructure performance in real-time. Its ease of use, scalability, customizability, and support for various data sources also contribute to its positive reputation.

Recommended for

    Logit.io is recommended for businesses and organizations that require robust log management solutions, developers and IT teams who want to leverage open-source tools without managing the infrastructure themselves, and enterprises that need scalable and flexible log analysis to enhance their operational efficiency.

Zendesk Explore videos

+ Add

Zendesk Explore

More videos:

  • Review - Introducing Zendesk Explore

logit.io videos

No logit.io videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk Explore and logit.io)

Zendesk Explore

logit.io

Analytics
100 100%
Analytics
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Privacy
100 100%
Privacy
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Explore and logit.io

Zendesk Explore Reviews

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logit.io Reviews

The Top 14 Free and Open Source SIEM Tools For 2022
SIEM as a Service is Logit.io’s managed offering providing all of the key components required for organisations to secure their operations at one of the most affordable rates in the industry.
Source: logit.io

What are some alternatives?

When comparing Zendesk Explore and logit.io, you can also consider the following products

Mode - A complete analytical toolkit, free forever

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Fathom Analytics - Simple, trustworthy website analytics (finally)

Plumbr - Plumbr is an application performance platform that provides insights to users on the performance of their applications.

Simple Analytics - The privacy-first Google Analytics alternative located in Europe.

Papertrail - Frustration-free log management. Get started in seconds.

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