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Papertrail VS Zendesk Explore

Compare Papertrail VS Zendesk Explore and see what are their differences

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Contents:
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Papertrail logo Papertrail

Frustration-free log management. Get started in seconds.

Zendesk Explore logo Zendesk Explore

Analytics to measure & improve the customer experience
  • Papertrail Landing page
    Landing page //
    2021-10-11
Not present

Papertrail features and specs

  • Ease of Use
    Papertrail offers an intuitive interface that makes it easy for users to set up and start logging without a steep learning curve.
  • Real-time Monitoring
    It provides real-time log aggregation and monitoring, which is crucial for quick troubleshooting and response.
  • Seamless Integration
    Supports a wide range of integrations with other tools and services, making it versatile in various tech stacks.
  • Search and Filtering
    Offers powerful search and filtering capabilities that allow users to quickly find relevant logs.
  • Alerting
    Includes built-in alerting mechanisms to notify users of critical events, helping to ensure timely responses to issues.
  • Scalability
    Designed to handle large volumes of logs, making it suitable for both small and large applications.
  • Secure
    Provides strong security measures such as encrypted log transmissions and compliance with industry standards.

Possible disadvantages of Papertrail

  • Cost
    Can be relatively expensive for small teams or projects with limited budgets due to its pricing structure.
  • Limited Retention
    Basic plans have limited log retention periods, which might not be sufficient for all use cases.
  • Advanced Features
    Some advanced features and functionalities are only available in higher-tier plans, limiting access for users on basic plans.
  • Dependency on Network
    Being a cloud-based solution, it requires a stable internet connection, which can be a bottleneck in certain environments.

Zendesk Explore features and specs

  • Comprehensive Analytics
    Zendesk Explore provides a wide range of analytical capabilities, allowing users to create and customize reports and dashboards for in-depth insights into customer interactions and support operations.
  • Seamless Integration
    Explore integrates seamlessly with other Zendesk products, enabling users to leverage existing data without the need for additional configuration or complex data migration processes.
  • Pre-built Reports
    The tool comes with a variety of pre-built report templates, which can save time for businesses by providing immediate access to common analytics use cases without requiring custom report creation from scratch.
  • Customizable Dashboards
    Users can create personalized dashboards tailored to their specific requirements, which allows for more focused and relevant data presentation that suits their business needs.
  • Real-time Data Updates
    Zendesk Explore offers near real-time data reporting, ensuring that users are working with the most current information available for decision-making.

Possible disadvantages of Zendesk Explore

  • Learning Curve
    As with many analytical tools, there can be a learning curve, particularly for users who are not familiar with data analysis, which might require training or time to adapt.
  • Performance on Large Data Sets
    Some users report that performance can be slow when handling large volumes of data, which can hinder efficiency and the speed at which insights are derived.
  • Limited Customization for Complex Reports
    While highly customizable for standard reports, users might find limitations when trying to create more complex or non-standard reports, requiring them to work within the confines of the tool’s capabilities.
  • Cost
    Zendesk Explore is an added cost for those who are already paying for Zendesk's suite of products, and businesses need to ensure the value justifies this additional expense.
  • Dependency on Zendesk Ecosystem
    As a tool best used within the Zendesk suite, organizations looking for a more standalone solution may find themselves locked into the Zendesk ecosystem if they rely on Explore for their analytics needs.

Analysis of Papertrail

Overall verdict

  • Overall, Papertrail is a strong option for organizations seeking an intuitive and robust log management solution, particularly if they prioritize ease of use and integration capabilities. It is highly regarded for its performance, reliability, and user-friendly features.

Why this product is good

  • Papertrail is considered a good choice because it provides real-time log management and monitoring, making it easier for users to diagnose and debug application issues quickly. It offers a simple and efficient interface, supports multiple log formats, and integrates well with a variety of services. Users appreciate the ability to search, filter, and alert on log data with ease, which helps in maintaining operational visibility and ensuring system reliability.

Recommended for

  • Small to medium-sized businesses looking for an affordable log management solution
  • Development and DevOps teams needing real-time log monitoring and alerting
  • Organizations that utilize cloud services and require seamless integration
  • IT administrators and engineers who value a straightforward, easy-to-navigate interface

Papertrail videos

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Zendesk Explore videos

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Zendesk Explore

More videos:

  • Review - Introducing Zendesk Explore

Category Popularity

0-100% (relative to Papertrail and Zendesk Explore)

Papertrail

Zendesk Explore

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Analytics
0 0%
Analytics
100% 100
Log Management
100 100%
Log Management
0% 0
Privacy
0 0%
Privacy
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Papertrail and Zendesk Explore

Papertrail Reviews

Best Log Management Tools for Elixir Phoenix
Papertrail is a solid choice that has been around for a while. We’ve used it in production for years and it met our needs. It is easy to set up with Gigalixir. With Heroku, it is a one-click add-on. Some of the product reviews we found said it can become expensive as you scale, especially compared to some of our other options. Papertrail is the best for Heroku apps.
Source: staknine.com
Top 21 Log Management Software Tools
Papertrail is a log management service that takes care of aggregating, searching, and analyzing any type of log files, system logs, or basic text log files. Its real-time features allow for developers and engineers to monitor live happenings for apps and servers as they are happening. Papertrail offers seamless integration with services like Slack, Librato and Email to help...
Source: apiumacademy.com
The Best 21 Sharepoint Alternatives in 2019
Among its many features, Papertrail has many capturing solutions. This is the dynamic answer to minimize the amount of documents you keep in printed form.
Source: www.workzone.com
Best Log Management Tools: Useful Tools for Log Management, Monitoring, Analytics, and More
Papertrail is a snazzy hosted log management tool that takes care of aggregating, searching, and analyzing any type of log files, system logs, or basic text log files. Its real-time features allow for developers and engineers to monitor live happenings for apps and servers as they are happening. Papertrail offers seamless integration with services like Slack, Librato and...
Source: stackify.com

Zendesk Explore Reviews

We have no reviews of Zendesk Explore yet.
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Social recommendations and mentions

Based on our record, Papertrail seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Papertrail mentions (2)

  • Ask HN: How do you handle observability and alerting at tiny companies?
    I like http://papertrail.com; it’s super easy to integrate with any backend, offers alerts, and much more. - Source: Hacker News / 4 months ago
  • What's a software you searched to selfhost but is still missing to you ?
    I'd love a papertrail.com alternative that doesn't require a metric ass ton of knowledge and experience to set up. And, yes, that is a shot at every open-source, self-hosted graphical syslog tool currently available. Source: about 2 years ago

Zendesk Explore mentions (0)

We have not tracked any mentions of Zendesk Explore yet. Tracking of Zendesk Explore recommendations started around Mar 2021.

What are some alternatives?

When comparing Papertrail and Zendesk Explore, you can also consider the following products

Graylog - Graylog is an open source log management platform for collecting, indexing, and analyzing both structured and unstructured data.

Mode - A complete analytical toolkit, free forever

Splunk - Splunk's operational intelligence platform helps unearth intelligent insights from machine data.

Fathom Analytics - Simple, trustworthy website analytics (finally)

logstash - logstash is a tool for managing events and logs.

Simple Analytics - The privacy-first Google Analytics alternative located in Europe.

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