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WIP.co VS HelpScout

Compare WIP.co VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

WIP.co logo WIP.co

Work in progress. We are a community of makers who help each other ship product.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • WIP.co Landing page
    Landing page //
    2023-09-28
  • HelpScout Landing page
    Landing page //
    2023-07-14

Category Popularity

0-100% (relative to WIP.co and HelpScout)

WIP.co

HelpScout

Startup Community
100 100%
Startup Community
0% 0
Help Desk
0 0%
Help Desk
100% 100
Business Community
100 100%
Business Community
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare WIP.co and HelpScout

WIP.co Reviews

We have no reviews of WIP.co yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

HelpScout might be a bit more popular than WIP.co. We know about 2 links to it since March 2021 and only 2 links to WIP.co. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WIP.co mentions (2)

  • Wake up call
    Have you seen wip.chat... I'm not really suggesting it (since they charge you money) but same idea of posting goal points/checkboxes. Source: about 1 year ago
  • App ideas for a side hustle income
    Another concept that's interesting/maybe motivating is wip.chat though I don't suggest it (not free). But it's neat (public todo's). Source: almost 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing WIP.co and HelpScout, you can also consider the following products

Indie Hackers - Connect with fellow entrepreneurs, developers, and bootstrappers who are sharing the strategies and revenue numbers behind their companies.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Makerlog - Makerlog is the dead-simple task log that helps you stay productive and ship faster.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Product Hunt - A website that lets users share and discover new products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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