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Whatfix VS Userback

Compare Whatfix VS Userback and see what are their differences

UserGuiding
User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Whatfix logo Whatfix

Whatfix Enterprise: Enhancing self-service capability of any web product

Userback logo Userback

Visual. Feedback. Fast. See any web page through your customers eyes with video screen capture and annotated screenshots.
  • Whatfix Landing page
    Landing page //
    2023-06-14
  • Userback Landing page
    Landing page //
    2022-03-08

Userback is a customer feedback solution that lets you collect and manage high-quality feedback from websites and applications using video and annotated screenshots.

Built for designers, developers, product managers and web agencies, Userback will save you time by managing feedback for all your projects in one place.

Whatfix

Website
whatfix.com
Pricing URL
Official Whatfix Pricing
$ Details
-
Platforms
-
Edit details

Userback

Website
userback.io
Pricing URL
Official Userback Pricing
$ Details
paid Free Trial $59.0 / Monthly (Unlimited feedback)
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Edit details

Whatfix features and specs

No features have been listed yet.

Userback features and specs

  • Screenshot Capturing: Yes
  • Screen recording: yes
  • Annotations: Yes
  • Integrations: Yes
  • Collaboration Tools: Yes
  • Clean UI: Yes
  • Customizable: Yes
  • Feedback widget: Yes
  • Feedback & Commenting: Yes
  • Free Trial: 14-day free trial, no credit card required
  • GDPR Compliant: Yes
  • Browser Extensions: Yes
  • Branding: Yes

Whatfix videos

+ Add

Whatfix-Product-Led-Growth-Review

More videos:

  • Demo - whatfix Product Demo @ UnPluggd 7
  • Review - Why Whatfix ?

Userback videos

+ Add

Userback Demo

More videos:

  • Review - Userback Review on AppSumo
  • Review - Userback Review - Frictional Client / User Feedback, This One You Don't Want To Miss
  • Demo - UserBack: How To Use This Awesome Tool - Website Maintenance Demo
  • Demo - Userback Overview Video

Category Popularity

0-100% (relative to Whatfix and Userback)

Whatfix

Userback

User Onboarding And Engagement
100 100%
User Onboarding And Engagement
0% 0
Visual Bug Reports
0 0%
Visual Bug Reports
100% 100
User Engagement
100 100%
User Engagement
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100

User comments

Share your experience with using Whatfix and Userback. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Whatfix and Userback

Whatfix Reviews

The 7 Best WalkMe Alternatives in 2023
Whatfix is a versatile onboarding platform that brings personalized user flows, contextual help, and seamless integration with CRM and LMS platforms to the table. If you're after a solution that can easily fit into your existing tech stack, Whatfix is definitely worth checking out.
Source: helpjuice.com
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Whatfix doesn’t support A/B testing like Userpilot, but you can track your analytics. The only advantage of Pendo over Whatfix, is that in Whatfix you need to integrate your Google Analytics account if you want to track data, while Pendo doesn’t requires that.
Source: userpilot.com
Appcues Alternatives and Competitors
Cons: Creating the onboarding content can be done without coding yet you still required to know CSS knowledge for customization. On top of that installation is going to be much harder because Whatfix is an on-premise tool. In order to start gathering data, you are going to need some google analytics integration and their integration process is bit complex.
Source: blog.userguiding.com

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Userback might be a bit more popular than Whatfix. We know about 3 links to it since March 2021 and only 3 links to Whatfix. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Whatfix mentions (3)

  • Too many customers to handle
    To facilitate these changes, we invested in various CS tools such as- Whatfix for in-app communication- Confluence for knowledge base management- Intercom for customer ticket handling- ZapScale for customer health management and customer visibility- and Slackfor streamlined interactions. Source: about 1 year ago
  • Learn & bypass Content Security Policy using HTTP Response Header
    Many SaaS products, such as A/B testing tools (e.g. Adobe Target, Optimizely, and AbTasty), recommendation engines (e.g. Outbrain), and customer feedback & onboarding tools (e.g. Whatfix, Appcues), among others, alter the user experience on websites. If you are from a SaaS Company and your Javascript tag is installed on external websites, keep reading! - Source: dev.to / over 1 year ago
  • Onboarding new Salesforce Users / Lightning Users
    You can check out Whatfix (https://whatfix.com/). Source: about 2 years ago

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 1 year ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: over 1 year ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 2 years ago

What are some alternatives?

When comparing Whatfix and Userback, you can also consider the following products

WalkMe - WalkMe is a game-changing platform that instantly simplifies the online user experience.

Marker.io - Visual feedback and bug reporting tool for websites

UserGuiding - User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

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