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West Cloud Contact Pro VS Genesys

Compare West Cloud Contact Pro VS Genesys and see what are their differences

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Employee Monitoring Software with Screenshots, Internet, Activity and Time Tracking featured
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West Cloud Contact Pro logo West Cloud Contact Pro

West Cloud Contact Pro is a fully blended inbound, outbound and multichannel contact center.

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • West Cloud Contact Pro Landing page
    Landing page //
    2023-07-02
  • Genesys Landing page
    Landing page //
    2023-09-13

West Cloud Contact Pro videos

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Genesys videos

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Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to West Cloud Contact Pro and Genesys)

West Cloud Contact Pro

Genesys

Communication
16 16%
Communication
84% 84
Work Management
100 100%
Work Management
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Time Tracking
100 100%
Time Tracking
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare West Cloud Contact Pro and Genesys

West Cloud Contact Pro Reviews

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Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing West Cloud Contact Pro and Genesys, you can also consider the following products

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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