VoIP.ms VS Dixa
Compare VoIP.ms VS Dixa and see what are their differences
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VoIP.ms
ShoreTel
8x8 X Series
CorvisaOne
Amp Telecom
Ooma Office
NICE inContact
Genesys Cloud
Dixa
NICE inContact
Genesys Cloud
Genesys PureConnect
Genesys Engage
Five9
UJET
Freshdesk
Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.
With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.
DixaNo features have been listed yet.
Based on our record, VoIP.ms seems to be more popular. It has been mentiond 861 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you are willing to "loosen" your requirements slightly, VOIP.ms (https://voip.ms/) VOIP phone numbers support SMS send/receive (including a web interface in your account to do send/receive) and using one to send/receive SMS codes would be relatively inexpensive (if you pick their "pay for usage" version). This page shows their pricing in various countries... - Source: Hacker News / 4 months ago
It appears that the ATA is not sending any traffic out when I dial. The packet capture only saw packets to/from voip.ms when I made an inbound call. Outbound, nothing happened. Source: 5 months ago
It's connected to voip.ms. The CDR in the ATA just shows that the outbound call failed. VoIP.ms CDR aren't registering that I've attempted to make an outbound call. Source: 5 months ago
Hello, I hope this is not too off-topic, but I suspect there must be many people here who have run into this. I use voip.ms, and have always received voicemails as email attachments with no problem. Since switching to Windows 11 from Windows 10, I can no longer play the files, but have to download them. Windows 11, Chrome, gmail. Error message: 'there was a problem playing this audio file'. Has anyone found a... Source: 5 months ago
This is usually very limited. For instance, I used voip.ms, and they limit it to 100 per day and costs me abotu a penny a message (separate charges for inbound and outbound, so 2 cents to receive a message and then forward it along) This is done because SMS forwarding looks spammy and the receiving carrier will block the sending carrier entirely (this is why Google had to end it). Source: 5 months ago
ShoreTel - Cloud phone system & contact center software & services
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
CorvisaOne - CorvisaOne is another cloud-based communications suite that is specially designed for companies that need features for managing inbound or outbound call centres.
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.