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VMware Service Manager VS Now Platform

Compare VMware Service Manager VS Now Platform and see what are their differences

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Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

VMware Service Manager logo VMware Service Manager

VMware Service Manager is a robust and feature-rich ITSM software that offers you the required functionalities like Asset Tracking, which helps you find where the assets are and keep a close eye on them.

Now Platform logo Now Platform

Get native platform intelligence, so you can predict, prioritize, and proactively manage the work that matters most with the NOW Platform from ServiceNow.
  • VMware Service Manager Landing page
    Landing page //
    2023-05-31
  • Now Platform Landing page
    Landing page //
    2022-08-04

VMware Service Manager features and specs

  • Centralized Management
    VMware Service Manager offers a centralized platform to manage various cloud infrastructure services, making it easier to monitor and administer resources across different environments.
  • Scalability
    The service is designed to scale easily, accommodating growth in the number of users and the volume of data, making it suitable for enterprises of varying sizes.
  • Automation
    VMware Service Manager provides extensive automation capabilities which help in reducing manual intervention for routine tasks, leading to reduced errors and improved efficiency.
  • Integration
    Offers seamless integration with other VMware products and third-party tools, enhancing its versatility and allowing users to build comprehensive cloud solutions.
  • Enhanced Security
    Incorporates robust security features to protect data and applications, ensuring compliance with regulatory standards and minimizing the risk of data breaches.

Possible disadvantages of VMware Service Manager

  • Complexity
    The wide array of features and customization options can lead to complexity, potentially increasing the learning curve for new users.
  • Cost
    Licensing and maintenance can be expensive, which might be a barrier for smaller organizations with limited budgets.
  • Resource Intensive
    The platform can be resource-intensive, requiring significant infrastructure to run efficiently, which could lead to higher operational costs.
  • Dependency on VMware Ecosystem
    Heavy reliance on the VMware ecosystem might limit flexibility in adopting non-VMware technologies.
  • Customization Limitations
    While highly customizable, there are limitations that could restrict certain bespoke integration requirements or workflows.

Now Platform features and specs

  • Comprehensive Integration
    The Now Platform offers extensive integration capabilities with various third-party applications and services, allowing organizations to create a unified system for their operations.
  • User-Friendly Interface
    The platform features an intuitive, user-friendly interface that simplifies navigation and usage, making it accessible for users of varying technical proficiency.
  • Scalability
    Now Platform is highly scalable, which means it can grow with your organization as your needs expand, making it a long-term solution.
  • Customization
    The platform provides robust customization options, enabling businesses to tailor workflows and modules to suit their specific needs.
  • Automation
    Advanced automation features help streamline processes, reduce human error, and improve overall organizational efficiency.
  • Analytics and Reporting
    Comprehensive analytics and reporting tools offer deep insights into operations, which can be used to drive data-informed decision-making.

Possible disadvantages of Now Platform

  • High Cost
    The platform can be expensive, especially for smaller businesses, considering licensing fees and potential costs associated with customization and integration.
  • Complex Implementation
    Implementing the Now Platform can be complex and time-consuming, often requiring dedicated IT resources and careful planning.
  • Customization Challenges
    While customization options are robust, they can sometimes be overwhelming and require specialized knowledge to effectively implement.
  • Learning Curve
    Despite its user-friendly interface, the platform can still have a steep learning curve, especially for users who are new to similar systems.
  • Performance Issues
    Users may experience performance issues, particularly if the platform is not optimally configured or if there is an underestimation of the necessary resources.

Analysis of Now Platform

Overall verdict

  • Yes, the Now Platform is generally considered to be a good choice for businesses looking to improve process efficiency and service management. It is especially praised for its scalability, flexibility, and ability to adapt to the specific needs of different industries.

Why this product is good

  • The Now Platform by ServiceNow is widely regarded as a robust and comprehensive solution for digital workflows. It offers a wide range of features designed to enhance productivity, streamline operations, and improve service delivery across various departments. Its integration capabilities, low-code development tools, and strong focus on automation and AI make it a popular choice for organizations looking to optimize their IT service management and business processes.

Recommended for

  • Enterprise IT service management
  • Organizations looking to automate workflows
  • Companies requiring robust integration with existing tools
  • Businesses aiming to enhance customer and employee experiences

Category Popularity

0-100% (relative to VMware Service Manager and Now Platform)

VMware Service Manager

Now Platform

Business & Commerce
100 100%
Business & Commerce
0% 0
Project Management
0 0%
Project Management
100% 100
Continuous Integration
100 100%
Continuous Integration
0% 0
BPM
0 0%
BPM
100% 100

User comments

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What are some alternatives?

When comparing VMware Service Manager and Now Platform, you can also consider the following products

Red Hat Ansible - Red Hat Ansible Automation Platform comes as an extensive foundation for operating and building automation across an organization.

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

CloudBees CI - Accelerate cloud-native application development with Jenkins X by CloudBees. Unleash the full power of the Kubernetes Ecosystem!

Zoho Creator - Zoho Creator is a low-code application development platform that helps you build a custom, mobile-ready apps to run your business.

BMC Remedy - IT Service Management Suite

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

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