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Virtual Phone VS NICE inContact

Compare Virtual Phone VS NICE inContact and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Virtual Phone logo Virtual Phone

Get Your New International Toll Free Number

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Virtual Phone Landing page
    Landing page //
    2022-10-13
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Virtual Phone videos

+ Add

My Virtual Phone System Review Grasshopper, CallHippo & Tresta

More videos:

  • Review - Grasshopper Review: The Best Virtual Phone System for Small Business & Shopify Dropshipping Stores

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Virtual Phone and NICE inContact)

Virtual Phone

NICE inContact

Communication
9 9%
Communication
91% 91
VoIP
100 100%
VoIP
0% 0
Enterprise Communication
10 10%
Enterprise Communication
90% 90
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Virtual Phone and NICE inContact

Virtual Phone Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Virtual Phone and NICE inContact, you can also consider the following products

AVOXI - AVOXI to deliver amazing call quality & an exceptional customer service experience.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Sonetel - Sonetel is a communication app that lets you make an international business call at the cost of local calls.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Global Call Forwarding - Global Call Forwarding offers local and international toll free numbers which can be forwarded to any phone, anywhere in the world.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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