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Virtual Observer VS uContact

Compare Virtual Observer VS uContact and see what are their differences

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Virtual Observer logo Virtual Observer

Call recording & workforce optimization solution

uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.
  • Virtual Observer Landing page
    Landing page //
    2021-09-13
  • uContact Landing page
    Landing page //
    2022-08-06

Virtual Observer videos

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uContact videos

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Full Experience Demo uContact

Category Popularity

0-100% (relative to Virtual Observer and uContact)

Virtual Observer

uContact

Communication
10 10%
Communication
90% 90
Call Center Software
100 100%
Call Center Software
0% 0
VoIP
0 0%
VoIP
100% 100
Enterprise Communication
40 40%
Enterprise Communication
60% 60

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Virtual Observer and uContact

Virtual Observer Reviews

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uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

What are some alternatives?

When comparing Virtual Observer and uContact, you can also consider the following products

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

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