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ViiBE.co VS Pulseway

Compare ViiBE.co VS Pulseway and see what are their differences

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ViiBE.co logo ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.

Pulseway logo Pulseway

Pulseway changes the enterprise monitoring and management game with its mobile management solution.
  • ViiBE.co Landing page
    Landing page //
    2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

  • Pulseway Landing page
    Landing page //
    2023-02-07

ViiBE.co features and specs

  • Snapshot: Yes
  • Live Chat & In-App-Messaging: Yes
  • Screen sharing: yes
  • White Labeling: YES
  • Call Forward: Yes
  • QR Code Implementation: Yes
  • Knowledge Management: Yes
  • Real time collaboration: Yes
  • Easy to Set-up and use: Yes
  • Secure & Scalable: Yes
  • User And Group Management: Yes

Pulseway features and specs

No features have been listed yet.

ViiBE.co videos

+ Add

Optimize technical support and after-sales services with ViiBE

Pulseway videos

+ Add

Control Your PC from ANYWHERE! - Pulseway Showcase

More videos:

  • Demo - Pulseway - Overview Demo
  • Review - IT Admin Tool | Pulseway.com - ft. Linus Tech Tips

Category Popularity

0-100% (relative to ViiBE.co and Pulseway)

ViiBE.co

Pulseway

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Remote Support
100 100%
Remote Support
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ViiBE.co and Pulseway

ViiBE.co Reviews

We have no reviews of ViiBE.co yet.
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Pulseway Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
Price: Pulseway provides flexible pricing plans for MSPs and System Administrators. The system management price starts at $85 per month. If you want to use Pulseway for personal use to monitor 2 personal computers then you can sign up for free.
Source: www.softwaretestinghelp.com
Best network monitoring tools of 2020: remote monitoring and management (RMM)
Best network monitoring tools - at a glance(Image credit: WebTitan)1. WebTitanAdaptable web access policiesStrong range of analytics toolsMulti-faceted approach to handling security(Image credit: Pulseway)2. PulsewayLots of third party integrationsFlexible packagesDisaster recovery capabilities3. AteraFlexible deployment optionsEasy to useRange of features could be more...
Source: www.techradar.com
15 Best IT Monitoring Tools and Software
Pulseway is an RMM with an available free trial and with solutions available for managed service providers, on-prem IT departments, and individual use.
Source: blog.inedo.com
The top 19 APM tools in 2020
Pulseway is an APM solution that enables you to monitor the health and performance of Windows, Mac, and Linux apps all from one central interface. The platform integrates with a number of third-party services, including Zendesk, Slack, and PagerDuty, enabling you to extend the solution to get even more value from it.
Source: raygun.com

What are some alternatives?

When comparing ViiBE.co and Pulseway, you can also consider the following products

TechSee - Intelligent visual customer support solution

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

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