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ViiBE.co VS Miro

Compare ViiBE.co VS Miro and see what are their differences

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ViiBE.co logo ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.

Miro logo Miro

Scalable, secure, cross-device and enterprise-ready team collaboration tool for distributed teams. Join 2M+ users & 8000+ teams from around the world.
  • ViiBE.co Landing page
    Landing page //
    2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

  • Miro Landing page
    Landing page //
    2023-05-12

ViiBE.co features and specs

  • Snapshot: Yes
  • Live Chat & In-App-Messaging: Yes
  • Screen sharing: yes
  • White Labeling: YES
  • Call Forward: Yes
  • QR Code Implementation: Yes
  • Knowledge Management: Yes
  • Real time collaboration: Yes
  • Easy to Set-up and use: Yes
  • Secure & Scalable: Yes
  • User And Group Management: Yes

Miro features and specs

No features have been listed yet.

ViiBE.co videos

+ Add

Optimize technical support and after-sales services with ViiBE

Miro videos

+ Add

An Overview of Miro - Our Favorite Tool for Remote Collaboration | RealTimeBoard Miro Review

More videos:

  • Review - Miro Mind-Mapping: First Look
  • Review - The pros and cons of using Miro to create a Customer Journey Map / Part 2

Category Popularity

0-100% (relative to ViiBE.co and Miro)

ViiBE.co

Miro

Customer Support
100 100%
Customer Support
0% 0
Digital Whiteboard
0 0%
Digital Whiteboard
100% 100
Remote Support
100 100%
Remote Support
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ViiBE.co and Miro

ViiBE.co Reviews

We have no reviews of ViiBE.co yet.
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Miro Reviews

10 Best Figma Alternatives in 2024
Teams can discuss ideas, plan, and interact graphically in real time using Miro, an online collaborative whiteboard platform. Users can create and arrange many kinds of content, such as sticky notes, diagrams, wireframes, and presentations, on its digital canvas. It is another best figma alternative.
Source: www.geeksforgeeks.org
Software Diagrams - Plant UML vs Mermaid
There are many generic diagramming tools that can be used to design software such as diagrams.net (formerly draw.io), Miro, or Lucid Charts. These generic tools do allow a lot of flexibility but end up costing you more time than you intended to align all boxes and arrows and to get the colour schemes just right.
Source: www.dandoescode.com
Top 10 Alternatives to Draw.io / Diagrams.net - Flowchart Maker Reviews
Miro’s core capability is online whiteboard. While you can create flowcharts with it, it doesn’t have native support for flowchart.‍
Source: www.zenflowchart.com
18 Best Idea Management Software to Facilitate Innovation 2023
Miro is a digital whiteboard platform that enables remote teams to collaborate in real-time. With Miro, teams can brainstorm and gather ideas, map out processes, and create visual representations of their work.
Source: clickup.com
Compare The 10 Best Mind Mapping Software of 2021
Miro offers an infinite mind mapping canvas, robust set of widgets, prebuilt templates, toolkits for user stories or customer journey maps, wireframing, roadmap or sprint planning, retros, and more. This app helps you engage remote teams across formats, tools, and channels with digital workspaces that enable asynchronous and synchronous collaboration.
Source: thedigitalprojectmanager.com

Social recommendations and mentions

Based on our record, Miro seems to be more popular. It has been mentiond 232 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ViiBE.co mentions (0)

We have not tracked any mentions of ViiBE.co yet. Tracking of ViiBE.co recommendations started around Mar 2021.

Miro mentions (232)

  • An infinite canvas for code exploration
    To fix this, I added a digital whiteboard to my workflow, and this is phenomenal. You can use any digital whiteboard, such as https://www.figma.com/figjam/, https://excalidraw.com/, https://miro.com/, or https://obsidian.md/canvas. My workflow generally goes like:. - Source: Hacker News / 2 days ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Miro - Scalable, secure, cross-device, and enterprise-ready collaboration whiteboard for distributed teams. With a freemium plan. - Source: dev.to / 3 months ago
  • Initial impressions and questions
    For your project, you actually might have a better time using Miro. I use Miro for doing pretty much any kind of presentation of grammar for my classes (I'm a language teacher) and love the ease and flexibility with which you can organise neat looking flow charts. Source: 5 months ago
  • 10 key features of online collaboration tools and software
    Getting together around a whiteboard is one of the most productive ways for people to collaborate in a room together. Miro recreates that easy collaboration for remote teams with its multiplayer online whiteboards. - Source: dev.to / 8 months ago
  • How We Started Managing BSA Delivery Processes on GitHub
    We also had other tools in use, such as Miro. This tool was primarily used for visualizing certain process flows, like document change approval processes. Or at some point, we considered using boards in Asana because non-delivery processes were managed in that tool. However, when we contemplated the move to Asana, I decided to explore other potential tools. After reading many articles and conducting some research,... - Source: dev.to / 5 months ago
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What are some alternatives?

When comparing ViiBE.co and Miro, you can also consider the following products

TechSee - Intelligent visual customer support solution

Mural - MURAL is a visual collaboration workspace for modern teams.

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

Figma - Team-based interface design, Figma lets you collaborate on designs in real time.

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