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VictorOps VS NICE inContact

Compare VictorOps VS NICE inContact and see what are their differences

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VictorOps logo VictorOps

We make on-call suck less & help teams to solve problems faster.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • VictorOps Landing page
    Landing page //
    2022-07-18
  • NICE inContact Landing page
    Landing page //
    2023-10-04

VictorOps videos

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VictorOps

More videos:

  • Review - VictorOps Suggested Responders and Machine Learning

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to VictorOps and NICE inContact)

VictorOps

NICE inContact

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Communication
0 0%
Communication
100% 100
Incident Management
100 100%
Incident Management
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare VictorOps and NICE inContact

VictorOps Reviews

Why VictorOps is the DevOps Alternative to PagerDuty
PagerDuty and VictorOps both support chat integrations (e.g., Slack and HipChat), yet only VictorOps offers bi-directional chat as well as native, in-app chat. Moreover, VictorOps uniquely integrates with GitHub and Jenkins to bring critical SDLC insights into the firefight.
Source: victorops.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing VictorOps and NICE inContact, you can also consider the following products

PagerDuty - Cloud based monitoring service

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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