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VICIdial Contact Center Suite VS Genesys Cloud

Compare VICIdial Contact Center Suite VS Genesys Cloud and see what are their differences

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VICIdial Contact Center Suite logo VICIdial Contact Center Suite

VICIdial is an enterprise class, open source, contact center solution with predictive dialer...

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • VICIdial Contact Center Suite Landing page
    Landing page //
    2021-10-18
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

VICIdial Contact Center Suite videos

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Installation of vicidial on a standalone server

More videos:

  • Demo - Installation of vicidial cluster on multiple servers
  • Tutorial - How to create user agent,campaign,phone,softphone registration
  • Review - What is the VICIdial Contact Center Suite

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to VICIdial Contact Center Suite and Genesys Cloud)

VICIdial Contact Center Suite

Genesys Cloud

Communication
4 4%
Communication
96% 96
Call Center Software
10 10%
Call Center Software
90% 90
Customer Support
0 0%
Customer Support
100% 100
Cloud Contact Center
100 100%
Cloud Contact Center
0% 0

User comments

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What are some alternatives?

When comparing VICIdial Contact Center Suite and Genesys Cloud, you can also consider the following products

Voiptime Cloud Call Center - Cloud call center & telemarketing solution

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

ClearTouch - ClearTouch offers integrated cloud-based call center software solutions. Discover the unlimited benefits of a Contact Center as a Service (CCaaS). Contact us today!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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