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Veeam VS HelpScout

Compare Veeam VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Veeam logo Veeam

Veeam develops backup, disaster recovery and virtualization management software for VMware and Hyper-V virtual environments.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Veeam Landing page
    Landing page //
    2023-05-13
  • HelpScout Landing page
    Landing page //
    2023-07-14

Veeam videos

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Veeam Review

More videos:

  • Review - Veeam Backup & Replication - What Is Data Replication?
  • Review - Review: Veeam Agent Free backup software for Windows 10

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Veeam and HelpScout)

Veeam

HelpScout

Backup And Disaster Recovery
100 100%
Backup And Disaster Recovery
0% 0
Help Desk
0 0%
Help Desk
100% 100
Cloud Storage
100 100%
Cloud Storage
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Veeam and HelpScout

Veeam Reviews

Veeam vs Zerto: Which Is Better?
A big difference between Veeam and Zerto is that Veeam offers separate products and licenses, which can easily get confusing if you want an all-in-one solution. For example, as I explained, getting Veeam Backup Essentials doesn’t include analytics and monitoring.
Source: rigorousthemes.com
15 Best Acronis Alternatives 2022
Do you want the most flexible hybrid cloud options from AWS, Azure, and Google Cloud? Veeam has you covered! On one platform, Veeam provides hardened immutable storage, reliable cloud-native backups, continuous data protection, and much more!
Source: rigorousthemes.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Veeam should be more popular than HelpScout. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Veeam mentions (3)

  • Free T-Shirt (long sleeve)
    Actually, I bumped into an official veeam.com ad and pre-registered from there. Then got instructions to go shop site. I cannot find official pre-registration link, good luck... Source: over 1 year ago
  • Veeam Backup Essentials to local NAS?
    Got a better link than a forum post? Like a veeam.com link perhaps? Source: almost 2 years ago
  • Veeam Cloud Connect Partner using ReFS or XFS
    Yes, we (Managecast) fully support dedicated ReFS volumes which are particularly cost effective for clients with long-term retention requirements. If you google "Veeam long term retention" we (Managecast) are the first link you see after the veeam.com links. It's a link to a 2016 blog posting where we discuss this issue. Just pointing out we understand this issue and have for a long time. Source: over 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Veeam and HelpScout, you can also consider the following products

CrashPlan - CrashPlan for Small Business backup software offers the best way to back up and store business & enterprise data securely - offsite, onsite & online in the Cloud.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ManageWP - ManageWP is a service for bloggers, site owners and web based companies helping them manage multiple WordPress sites from one dashboard.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Backblaze - Backblaze's remote backup automatically backs up your data to our secure datacenter.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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