UXPressia is a set of online tools for visualizing customer experience. It helps you create customer journey maps, user/buyer or marketing personas, and impact maps without involving graphic designers or messing with slides, spreadsheets or sticky notes.
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.
CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.
Based on our record, Uxpressia seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Persona creation tools show you what types of users are interested in your product and interact with them. The best ones you can use here are Google Analytics in tandem with UXPressia. - Source: dev.to / over 2 years ago
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