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UserTesting.com VS QualCoder

Compare UserTesting.com VS QualCoder and see what are their differences

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UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

QualCoder logo QualCoder

A very complete Free and Open Source Software (FOSS) Computer-Assisted Qualitative Data Analysis Software (CAQDAS) written in Python. It works with text, images, and multimedia such as audios and videos.
  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

  • QualCoder Landing page
    Landing page //
    2023-08-27

QualCoder is free, open source software for qualitative data analysis. You can code text, images, audio and video, write journal notes and memos. Categorise codes in a tree-like hierarchical categorisation scheme. Coding for audio and video requires the VLC media player. VLC must be installed for QualCoder to work with audio and video data. Coder comparison reports can be generated for text coding. A graph displaying codes and categories can be generated to visualise the coding hierarchy. Most reports can be exported at html, open document text (ODT) or as plain text files.

UserTesting.com

Website
usertesting.com
Pricing URL
Official UserTesting.com Pricing
$ Details
Free Trial
Release Date
2007 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Darrell Benatar
Employees
500 - 999
Edit details

QualCoder

Website
qualcoder.wordpress.com
Pricing URL
-
$ Details
Release Date
2023 December
Startup details
Country
Australia
State
Tasmania
City
Hobart
Founder(s)
Colin Curtain
Edit details

UserTesting.com features and specs

  • Ease of Use
    The platform is user-friendly and easy to navigate, making it simple for users to set up tests and analyze results.
  • Quality of Feedback
    Provides high-quality, detailed feedback from real users, which can be instrumental in improving user experience.
  • Quick Turnaround Time
    Enables rapid collection of feedback, often providing results within hours, which is ideal for iterative testing and fast-paced development cycles.
  • Diverse Participant Pool
    Offers access to a broad and diverse range of participants, ensuring that feedback is representative of different demographics and user types.
  • Comprehensive Analytics
    Includes robust analytics tools that help users make sense of the data collected and draw actionable insights.
  • Customizable Tests
    Allows for the creation of highly customizable tests to fit specific research needs and objectives.
  • Video Feedback
    Participants provide video recordings of their sessions, offering visual and contextual insights into user interactions.

Possible disadvantages of UserTesting.com

  • Cost
    The platform can be expensive, making it less accessible for smaller businesses or startups with limited budgets.
  • Participant Dropout
    There can be instances of participants dropping out of tests, which may require rescheduling and cause delays.
  • Limited Session Duration
    Testing sessions are often limited in duration, which might not be sufficient for more comprehensive or complex tests.
  • Dependency on External Participants
    The quality and reliability of the feedback are dependent on the external participant pool, which can sometimes be inconsistent.
  • Learning Curve
    While the platform is generally user-friendly, there can still be a learning curve for users unfamiliar with UX research methodologies.

QualCoder features and specs

  • Free and Open Source
    QualCoder is completely free to use, and its source code is openly accessible, allowing users to modify and improve the software according to their needs.
  • Cross-Platform Compatibility
    The software is compatible with multiple operating systems including Windows, MacOS, and Linux, making it accessible to a wider range of users.
  • User-Friendly Interface
    QualCoder offers a straightforward and intuitive interface, which can help users efficiently manage and code qualitative data.
  • Rich Feature Set
    It includes various features like text, audio, and video coding, along with memo management and codebook support, making it a comprehensive tool for qualitative research.
  • Active Development
    The software is actively maintained and updated, ensuring it adapts to user needs and integrates new features over time.

Possible disadvantages of QualCoder

  • Steep Learning Curve
    New users may find it challenging to learn and make the most of all functionalities due to the comprehensive nature of the tool.
  • Limited Documentation
    While the software is actively developed, users might find the available documentation and resources insufficient for troubleshooting complex issues.
  • Performance Issues
    Handling large datasets can lead to performance slowdowns, which might impact the overall efficiency of the analysis process.
  • No Commercial Support
    Being a free and open-source project, it lacks the dedicated customer support that commercial tools might offer, which can be a challenge for some users.
  • Compatibility with Other Tools
    Integration with other software might be limited compared to proprietary qualitative analysis tools that offer built-in compatibility with a wider range of platforms.

Analysis of UserTesting.com

Overall verdict

  • UserTesting.com is generally considered a good tool for businesses looking to conduct user research and usability testing. Its platform is user-friendly and it provides high-quality, actionable insights. However, its suitability may vary depending on the specific requirements of a project, such as budget constraints and target audience.

Why this product is good

  • UserTesting.com is a popular platform for gaining insights into user experience by allowing businesses to watch real users interact with their products or websites. It offers valuable video-based feedback from a diverse group of testers, which can help identify pain points, improve usability, and enhance customer satisfaction.

Recommended for

  • Product managers seeking to understand user interactions
  • UI/UX designers needing feedback on design elements
  • Marketing teams aiming to improve customer engagement
  • Businesses of various sizes looking to enhance their digital platforms

UserTesting.com videos

+ Add

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

QualCoder videos

+ Add

QualCoder 3.5 Tutorial

More videos:

Category Popularity

0-100% (relative to UserTesting.com and QualCoder)

UserTesting.com

QualCoder

User Experience
100 100%
User Experience
0% 0
Market Research
0 0%
Market Research
100% 100
Usability
100 100%
Usability
0% 0
Text Analytics
0 0%
Text Analytics
100% 100

User comments

Share your experience with using UserTesting.com and QualCoder. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserTesting.com and QualCoder

UserTesting.com Reviews

10 Best Canny Alternatives and Competitors in 2025
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products they’ll use daily. 🎯
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
UserTesting is a UX research tool that allows users to gain user insights via video feedback. UX teams can use the UserTesting panel to hire testers and delegate tasks to uncover how users interact with their product.
Source: maze.co
10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Source: www.socialpros.co
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platform’s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
Source: blog.uxtweak.com
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...
Source: blog.uxtweak.com

QualCoder Reviews

  1. Leon van der Neut
    Effective no non-sense software

    I used Qualcoder to code 100 hours of public hearings transcripts and I found it a very pleasant experience. The workflow is intuitive and quick. Even though some transcripts went over 150.000 characters, I was using about 50 codes, and have transcripts with over 100 different coded segments, the program remained stable. Using the | character in the search field allows for the use of multiple keywords at once, which was very effective. The report function allows you to produce overviews of interview segments per code and various kinds of statistical analysis, which can be integrated with R-Studio. Many thanks to Dr. Colin Curtain for the development and software support.

    👍 Pros:    Active community|Completely free and open source|Very stable|Intuitive workflow|Integration with r-studio
    👎 Cons:    .pdf coding requires turning pages in file
  2. Rahul A
    The best open source alternative to paid CAQDAS

    QualCoder is one of the best CAQDAS I have used not just because it is free and open source but also because of the functionalities and constant improvements.

    🏁 Competitors: ATLAS.ti, NVivo
    👍 Pros:    Developer is responsive to feedback/requests and makes improvements|Easy to use|Advanced features
  3. Guest
    Really good alternative to paid CAQDAS

    I really like using QualCoder 3.0 for its ease of use and intuitive interface.

    👍 Pros:    Easy to use|Intuitive|Easy merge of projects
    👎 Cons:    Only two hierarchies allowed for codes

Social recommendations and mentions

Based on our record, UserTesting.com seems to be more popular. It has been mentiond 101 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: over 1 year ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: over 1 year ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: over 1 year ago
  • 🚀 Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: over 1 year ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: almost 2 years ago
View more

QualCoder mentions (0)

We have not tracked any mentions of QualCoder yet. Tracking of QualCoder recommendations started around Mar 2021.

What are some alternatives?

When comparing UserTesting.com and QualCoder, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

MAXQDA - a professional software for qualitative and mixed methods data analysis

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

NVivo - Buy NVivo now for flexible solutions to meet your specific research and data analysis needs. 

User Interviews - User Interviews is a tool to recruit participants for product tests and market research.

ATLAS.ti - ATLAS.ti is a powerful workbench for the qualitative analysis of large bodies of textual, graphical, audio and video data. It offers a variety of sophisticated tools for accomplishing the tasks associated with any systematic approach to "soft" data.

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