Software Alternatives, Accelerators & Startups

UserTesting.com VS Otter.ai

Compare UserTesting.com VS Otter.ai and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Otter.ai logo Otter.ai

Your AI meeting assistant that takes live notes and generates summaries and other insights using Meeting GenAI.
  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

  • Otter.ai Landing page
    Landing page //
    2024-05-21

Otter.ai uses an AI Meeting Assistant to transcribe meetings in real time, record audio, capture slides, extract action items, and generate an AI meeting summary.

UserTesting.com

$ Details
Free Trial
Release Date
2007 January
Startup details
Country
United States
State
California
Founder(s)
Darrell Benatar
Employees
500 - 999

Otter.ai

Website
otter.ai
Pricing URL
-
$ Details
-
Release Date
-

UserTesting.com features and specs

  • Ease of Use
    The platform is user-friendly and easy to navigate, making it simple for users to set up tests and analyze results.
  • Quality of Feedback
    Provides high-quality, detailed feedback from real users, which can be instrumental in improving user experience.
  • Quick Turnaround Time
    Enables rapid collection of feedback, often providing results within hours, which is ideal for iterative testing and fast-paced development cycles.
  • Diverse Participant Pool
    Offers access to a broad and diverse range of participants, ensuring that feedback is representative of different demographics and user types.
  • Comprehensive Analytics
    Includes robust analytics tools that help users make sense of the data collected and draw actionable insights.
  • Customizable Tests
    Allows for the creation of highly customizable tests to fit specific research needs and objectives.
  • Video Feedback
    Participants provide video recordings of their sessions, offering visual and contextual insights into user interactions.

Possible disadvantages of UserTesting.com

  • Cost
    The platform can be expensive, making it less accessible for smaller businesses or startups with limited budgets.
  • Participant Dropout
    There can be instances of participants dropping out of tests, which may require rescheduling and cause delays.
  • Limited Session Duration
    Testing sessions are often limited in duration, which might not be sufficient for more comprehensive or complex tests.
  • Dependency on External Participants
    The quality and reliability of the feedback are dependent on the external participant pool, which can sometimes be inconsistent.
  • Learning Curve
    While the platform is generally user-friendly, there can still be a learning curve for users unfamiliar with UX research methodologies.

Otter.ai features and specs

  • Accuracy
    Otter.ai generally provides high accuracy in transcription, especially with clear audio input, which can save users substantial time on manual edits.
  • Real-Time Transcription
    The platform offers real-time transcription capabilities, allowing users to view the text as it is being spoken.
  • Integrations
    Otter.ai integrates well with other popular tools like Zoom, Google Meet, Dropbox, and Microsoft Teams, enhancing its utility in professional environments.
  • Searchable Transcripts
    Transcripts are fully searchable, which helps in quickly finding specific parts of the conversation without having to go through the entire text.
  • Speaker Identification
    Otter.ai can differentiate between speakers, which is extremely useful for meetings, interviews, and group discussions.
  • Collaboration Features
    The platform offers functionalities such as shared notes and team collaboration, making it easier for multiple people to work together on a single project.
  • Affordability
    Compared to some professional transcription services, Otter.ai offers competitive pricing, even offering a free tier with basic functionalities.

Possible disadvantages of Otter.ai

  • Privacy Concerns
    As with any cloud-based service, there are potential privacy concerns related to data storage and sharing. Sensitive information might be at risk.
  • Accents and Dialects
    While generally accurate, Otter.ai can struggle with heavy accents, dialects, or non-standard speech patterns, which may require more manual corrections.
  • Contextual Understanding
    The AI may misinterpret context-specific jargon, slangs, or technical terms, which could lead to incorrect transcriptions.
  • Limitations in Free Plan
    The free plan offers limited transcription minutes per month and lacks some of the advanced features like bulk export and custom vocabulary.
  • Manual Reviewing
    Despite high accuracy, some level of manual review and editing is often still necessary to ensure complete correctness.
  • Limited Language Support
    Currently, Otter.ai predominantly supports English, limiting its utility for non-English speakers or multilingual contexts.

UserTesting.com videos

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

Otter.ai videos

Otter.ai Review - The Secret To Fast Content Creation?

More videos:

  • Review - Otter Live Notes For Zoom Review | Phil Pallen
  • Tutorial - How to set up Otter Live Notes & Live Captions for Zoom

Category Popularity

0-100% (relative to UserTesting.com and Otter.ai)
User Experience
100 100%
0% 0
AI
0 0%
100% 100
Usability
100 100%
0% 0
Transcription
0 0%
100% 100

User comments

Share your experience with using UserTesting.com and Otter.ai. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserTesting.com and Otter.ai

UserTesting.com Reviews

10 Best Canny Alternatives and Competitors in 2025
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products they’ll use daily. 🎯
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
UserTesting is a UX research tool that allows users to gain user insights via video feedback. UX teams can use the UserTesting panel to hire testers and delegate tasks to uncover how users interact with their product.
Source: maze.co
10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platform’s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...

Otter.ai Reviews

  1. Fraser
    · Co-founder at Lyfeguard ·
    Initiative and cross-purpose AI

    Software is great & good to see sales being considered more with CRM integrations. Only pain point is inability to download summaries as PDFs

    👍 Pros:    Easy user interface|Excellent features

Top Otter AI Alternatives in 2024
From there, you can work backwards and begin to identify what the best transcription software for you may be. Analyzing all Otter AI competitors and understanding your requirements before settling on a transcription tool will ensure the tool aligns with your specific needs and preferences. Take the time to do your research and explore all Otter.ai competitors. It's important...
10 Best Free Transcription Software & Tools for Quick Transcripts
Otter AI is a user-friendly transcription software program designed to accommodate note-takers. This system includes intuitive live transcription tools that convert audio to text while you’re speaking. Otter can connect to a range of other systems and applications, making it easy to build it into your digital workplace.
Source: riverside.fm
The 12 Best Notta.ai Alternatives for Better Transcription in 2024
Otter.ai focuses on real-time transcription and meeting summarization. It offers tools to transcribe, share, and search conversations across multiple platforms. This service is useful for professionals who need to keep accurate records of meetings, interviews, and other conversations.
Source: sonix.ai
15 Best AI Transcription Software & Services
Otter.ai offers a free plan accommodating up to 600 minutes of transcription per month. Its user-friendly interface supports multiple languages and accents.
Source: escribr.com
Top 31 ChatGPT alternatives that will blow your mind in 2023 (Free & Paid)
You can enjoy using Otter absolutely free of charge. For those who crave just a bit more, the Premium subscription offers an amazing deal of $17 a month, while Business subscribers can benefit from a $30 monthly plan, which includes a seven-day free trial!
Source: writesonic.com

Social recommendations and mentions

Based on our record, UserTesting.com seems to be a lot more popular than Otter.ai. While we know about 101 links to UserTesting.com, we've tracked only 3 mentions of Otter.ai. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: over 1 year ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: over 1 year ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: over 1 year ago
  • 🚀 Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: over 1 year ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: almost 2 years ago
View more

Otter.ai mentions (3)

  • 15 AI tools that almost replace a full dev team but please don’t fire us yet
    Otter.ai: Auto-record, transcribe, and tag meetings. - Source: dev.to / 20 days ago
  • Ask HN: Examples of Agentic LLM Systems in Production?
    We use LLMs to do proofreading and editing of transcripts after they are edited by people. They are good at applying our customer's specific requirements (e.g. capitalization, formatting, etc.) without us having our folks worry about any of that. We use https://transcriberai.com or https://otter.ai/ (there are a bunch) to create the first transcript for our transcriptionists. - Source: Hacker News / 5 months ago
  • Ask HN: How to transcribe 1000s of handwritten notes
    Some good transcription solutions: https://zapier.com/blog/best-text-dictation-software/#windowsspeech https://otter.ai/ (Haven't actually tried Otter, but it gets a LOT of good reviews.). - Source: Hacker News / 12 months ago
  • How to build a Google Meet AI assistant app in 10 minutes without coding
    Of course, there are many existing solutions like Otter.ai or Fathom in the market. But in case you want to build a tool yourself and customize the output of it, then you are on the same page as me. To develop this application, we will use Unbody to convert input video transcriptions into intelligence/generative content and Appsmith to make it easy to design and build the UI of our app without extensive front-end... - Source: dev.to / over 1 year ago
  • I'm looking for a particular type of software and I don't know where else to go.
    This is weird but I wonder if you could use something like https://otter.ai/. Record your notes as you are going. That should give you at least text of all of your welds. You’d still have to punch it later. Seems like there’s got to be a better way to do this. Stopping every time to break your flow sounds like a huge pain in the ass. Curious what you come up with. Source: over 1 year ago

What are some alternatives?

When comparing UserTesting.com and Otter.ai, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Fireflies.ai - Record, transcribe and search your calls

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

Sonix.ai - Automatically convert audio & video to text in minutes

User Interviews - User Interviews is a tool to recruit participants for product tests and market research.

tl;dv - 📆 Add tl;dv to any meeting from any provider 🎥 Capture meeting moments on the fly --> Save everyone's time --> Keep colleagues up to date