Tools are created to serve our own purposes and technology needs to add value to our lives without creating friction.People should not adapt to technology. Technology needs to adapt to people. We don't need to teach people how to interact with software but train software to interact with people. Software adoption relies on people learning how to navigate through a user interface. But this causes resistance and hinders productivity. We close the knowledge gap between humans and machines by allowing anybody to operate any software instantly. For Software providers that need to sell their product the ability to guide users in real time translates into higher engagement, activation, conversion, and retention. Companies that implement on-screen interactive guidance in the applications their staff needs to work with, solve all the logistic problems connected to staff training and see an increase in productivity that derives from a workforce which is fully operative in any software application from the get-go.

Made for SMEs and large enterprises, Antlere is a state-of-the-art Customer Experience Management Platform that allows businesses to Measure Customer Experience, Gain Actionable Insights and Engage Customers to foster better relationships – Not your traditional CEM platform.

Nearly $62 Billion is lost in US to poor customer experience. As product differentiation is becoming increasingly difficult companies are turning to Customer Experience to differentiate themselves in the market. Only 7% companies in US exceed customer expectation and a whopping 70% are unable to meet customer experience expectations while 23% companies are on the borderline. Antlere helps businesses to understand what constitutes a great experience, what product, service and organizational decisions they need to take to improve customer experience across all channels. A 5% improvement in retention can improve profitability by 25% to 100% for companies.

We specialize in customer experience management services, technologies, customer engagement, Net Promoter Score (NPS), CSAT, Market Research Technology, Employee Feedback and Engagement Tech.