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User.com VS LivePerson

Compare User.com VS LivePerson and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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User.com logo User.com

A marketing automation platform to enhance personalized communication and streamline business processes. Improve sales, customer success, and marketing processes with a single automation tool.

LivePerson logo LivePerson

Delivering revenue, loyalty & engagement for brands using Conversational AI.
  • User.com Landing page
    Landing page //
    2020-02-13

User.com is an all-in-one Marketing Automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place.

Interested in Marketing Automation? Get access to our Free 14-day trial with no upfront payment.

We offer various integrations - Easily connect to Google Tag Manager, Zapier, Segment, Google Analytics, Wordpress, Magento, PrestaShop, JavaScript, CSV, Gmail, Freshmail, Email Labs, plus a range of many more! For a full list, see our integrations page for more information.

As a real-time customer and user engagement tool for small and large businesses alike, User.com is designed to maximize conversion rates and grow user satisfaction.

With intuitive drag & drop tools, you can build marketing automation processes, marketing campaigns and create automated action paths that will continuously engage your customers. Use Triggers, Conditions, and Actions to deliver personalized messages to your users at the right time.

  • LivePerson Landing page
    Landing page //
    2023-10-11

  www.solutions.liveperson.comSoftware by LivePerson

User.com

Website
user.com
Pricing URL
-
$ Details
paid Free Trial
Platforms
Browser Cloud
Release Date
2015 January
Edit details

LivePerson

Website
liveperson.com
Pricing URL
Official LivePerson Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

User.com features and specs

  • Free Trial
    14-day free trial, no credit card required
  • Integrations
  • Analytics and Reporting
  • Easy to Set-up and use

LivePerson features and specs

  • Real-Time Messaging
    LivePerson provides real-time messaging capabilities that allow businesses to interact with customers instantly through various channels, improving customer satisfaction and engagement.
  • AI & Automation
    The platform offers advanced AI and automation features to streamline customer interactions, automate routine tasks, and provide 24/7 customer service, reducing the need for human intervention.
  • Multi-Channel Support
    LivePerson supports multiple communication channels including web, mobile, app messaging, social media, and more, ensuring a seamless and unified customer experience.
  • Analytics and Reporting
    Offers robust analytics and reporting tools that provide valuable insights into customer interactions, helping businesses improve their service and make data-driven decisions.
  • Integration Capabilities
    The platform can be integrated with various CRM, marketing, and e-commerce systems, enabling businesses to create a cohesive ecosystem for better customer management.

Possible disadvantages of LivePerson

  • Cost
    LivePerson can be expensive, particularly for small businesses or startups, due to its advanced features and scalability.
  • Complexity
    The platform may have a steep learning curve and require significant time to set up and configure properly, which can be challenging for users with limited technical expertise.
  • Customization Limits
    While LivePerson offers various customization options, it may not meet all specific needs or preferences of a business, leading to potential dissatisfaction.
  • Dependence on Internet Connection
    Being a cloud-based service, LivePerson's performance and reliability are heavily dependent on the quality and stability of the user’s internet connection.
  • Potential Over-Reliance on AI
    Over-relying on AI and automation tools may lead to less personalized interactions and could potentially reduce the human touch in customer service.

User.com videos

+ Add

Marketing Automation Software | User.com Overview

More videos:

  • Review - The Startup Branding Journey at User.com

LivePerson videos

+ Add

How LivePerson is Tailoring its Conversational Platform Using OpenFaaS - Simon Pelczer

More videos:

  • Review - d!talk Talk Robert LoCascio, LivePerson Inc.
  • Review - Bank of America + LivePerson + TTEC Fraud Review

Category Popularity

0-100% (relative to User.com and LivePerson)

User.com

LivePerson

Customer Support
61 61%
Customer Support
39% 39
Business & Commerce
100 100%
Business & Commerce
0% 0
Live Chat
0 0%
Live Chat
100% 100
Email Marketing
100 100%
Email Marketing
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare User.com and LivePerson

User.com Reviews

"Pay 880$ per month" - Intercom
User.com seems expensive. Only makes sense if you run a biz with high price point / few profiles stored in your CRM. Def also doesn’t work for b2c for the same reason. I usually try to avoid solutions that price based on number of contacts (ditto ESPs).
Source: www.indiehackers.com
The 36 Best Marketing Automation Tools to Use in 2020
User.com is a new player in the marketing automation field that started as a customer messaging platform, but now it does a lot more than that. User.com is an affordable alternative to the big guys like Intercom and Active Campaign that offers:
Source: encharge.io

LivePerson Reviews

We have no reviews of LivePerson yet.
Be the first one to post

What are some alternatives?

When comparing User.com and LivePerson, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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