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User.com VS Live Guide

Compare User.com VS Live Guide and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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User.com logo User.com

A marketing automation platform to enhance personalized communication and streamline business processes. Improve sales, customer success, and marketing processes with a single automation tool.

Live Guide logo Live Guide

Live chat for websites is online communication with your visitors. Secure live chat solution that can be tailor-made to fit your requirements.
  • User.com Landing page
    Landing page //
    2020-02-13

User.com is an all-in-one Marketing Automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place.

Interested in Marketing Automation? Get access to our Free 14-day trial with no upfront payment.

We offer various integrations - Easily connect to Google Tag Manager, Zapier, Segment, Google Analytics, Wordpress, Magento, PrestaShop, JavaScript, CSV, Gmail, Freshmail, Email Labs, plus a range of many more! For a full list, see our integrations page for more information.

As a real-time customer and user engagement tool for small and large businesses alike, User.com is designed to maximize conversion rates and grow user satisfaction.

With intuitive drag & drop tools, you can build marketing automation processes, marketing campaigns and create automated action paths that will continuously engage your customers. Use Triggers, Conditions, and Actions to deliver personalized messages to your users at the right time.

  • Live Guide Landing page
    Landing page //
    2021-09-23

User.com

Website
user.com
Pricing URL
-
$ Details
paid Free Trial
Platforms
Browser Cloud
Release Date
2015 January
Edit details

Live Guide

Website
liveguidechat.com
Pricing URL
Official Live Guide Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

User.com features and specs

  • Free Trial
    14-day free trial, no credit card required
  • Integrations
  • Analytics and Reporting
  • Easy to Set-up and use

Live Guide features and specs

  • Real-time Communication
    Live Guide allows for real-time communication between customers and support agents, enhancing customer experience and providing immediate assistance.
  • Customizable Interface
    The platform offers customizable chat interfaces to match the branding and aesthetics of the company, creating a seamless experience for users.
  • Multi-language Support
    Live Guide supports multiple languages, making it accessible for businesses with a global customer base.
  • Integration Capabilities
    The service can be integrated with various CRM systems, analytics tools, and social media platforms, providing a unified approach to customer management.
  • Analytics and Reporting
    Live Guide offers detailed analytics and reporting features, which help in assessing the performance of customer support and identifying areas for improvement.

Possible disadvantages of Live Guide

  • Cost
    Live Guide can be expensive, especially for small businesses or startups with limited budgets, making it less accessible for some potential users.
  • Complex Setup
    Setting up the platform can be complex and may require technical expertise, which could be a barrier for companies without dedicated IT support.
  • Learning Curve
    New users might face a steep learning curve, as the platform offers a broad range of features that can be overwhelming initially.
  • Limited Free Version
    The free version of Live Guide has limited features, which might not be sufficient for businesses looking to fully leverage the platform's capabilities.
  • Performance Issues
    There may be occasional performance issues such as lag or downtime, which can affect the real-time communication capabilities of the service.

User.com videos

+ Add

Marketing Automation Software | User.com Overview

More videos:

  • Review - The Startup Branding Journey at User.com

Live Guide videos

+ Add

YouTube TV Review Live Guide and Local Channels - YouTube TV Channel Lineup and DVR Features

Category Popularity

0-100% (relative to User.com and Live Guide)

User.com

Live Guide

Customer Support
51 51%
Customer Support
49% 49
Business & Commerce
48 48%
Business & Commerce
52% 52
Email Marketing
100 100%
Email Marketing
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare User.com and Live Guide

User.com Reviews

"Pay 880$ per month" - Intercom
User.com seems expensive. Only makes sense if you run a biz with high price point / few profiles stored in your CRM. Def also doesn’t work for b2c for the same reason. I usually try to avoid solutions that price based on number of contacts (ditto ESPs).
Source: www.indiehackers.com
The 36 Best Marketing Automation Tools to Use in 2020
User.com is a new player in the marketing automation field that started as a customer messaging platform, but now it does a lot more than that. User.com is an affordable alternative to the big guys like Intercom and Active Campaign that offers:
Source: encharge.io

Live Guide Reviews

We have no reviews of Live Guide yet.
Be the first one to post

What are some alternatives?

When comparing User.com and Live Guide, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TextUs - TextUs is the leading businesses texting platform for professionals.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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